Tiledesk Help Center
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  • Welcome to Tiledesk Help Center
  • AI Chatbots and Automation
    • Visual Builder 101
      • How to Create a Block
      • How to connect your blocks
      • How to scroll, zoom, move Blocks & Actions
      • Copy and Paste Blocks and Actions for faster conversation design
      • Flow’s Attributes
      • Avoid dead loops
  • Quick start
    • How to transfer my chatbot to a live agent
    • How to create a chatbot from scratch
    • How to move from a web-widget to WhatsApp chat
    • Setting Language Filters in a Block
  • ChatGPT Hacks
    • How to connect your Knowledge Base for GPT automation
    • Learn how to prioritize Inbound Requests thanks to ChatGPT
    • Create an AI Assistant in OpenAI
    • Mix multiple Knowledge Bases outcomes
    • How to send your images through AI
    • How to use GPT & Set of Variables to make enquires about products
  • Actions explained
    • Reply Action
    • ChatGPT Task
    • Web Request Action
    • Send Email
    • Qapla’
    • Brevo
    • Code Action
    • Make.com Action
    • AI Prompt (Multi-LLM)
    • Transfer to a Human
    • Hidden Messages
    • Wait Action
    • Random Reply
    • Ask Knowledge Base
    • Replace Bot action
    • Add Tag
    • Capture User Reply Action
    • n8n.io
    • HubSpot
    • ChatGPT Assistant (beta)
    • How to manage an inactive chat
    • If Online Agent
    • Close Action
    • Change Department
    • Move to Unassigned Action
    • Clear Transcript Action
    • Send Whatsapp message
    • Add to Knowledge Base Action
  • Knowledge Base
    • How does the Knowledge Base work
    • Best Practices for Utilizing Tiledesk Knowledge Base Effectively
    • Indexing URLs in Tiledesk’s Knowledge Base with Advanced Options
    • Advanced Knowledge Base: AI Settings
    • How to add Multiple Knowledge Bases & link Chatbots
    • Adding a Knowledge Base
    • Using Buttons in a Chatbot Flow to Trigger Knowledge Base
    • Self-Learning AI Agent
  • Prompt Engineering 101
    • How to Draft a Step-by-Step Prompt for Effective Customer Support
  • Human in the Loop (HITL)
    • Human in the loop: chatbot back in the conversation
  • Apps and Integrations
    • WhatsApp Business
      • How to configure a WhatsApp Business account
      • How to connect Tiledesk with WhatsApp Business
      • How to use WhatsApp templates with Tiledesk
      • How to perform a WhatsApp broadcast using Tiledesk and Customer.io
      • How to perform a WhatsApp broadcast using Tiledesk
      • How to set up a webhook for your WhatsApp updates
      • How to integrate ActiveCampaign with Tiledesk
  • Other integrations
    • How to connect Tiledesk with Telegram
    • How to integrate Facebook Messenger with Tiledesk
    • Connect Your Tiledesk Bot to Thousands of Apps Using Make.com
    • How to Connect Your Bot to Slack
    • Integrate Tiledesk AI Agent with Zendesk Ticketing
    • Voice Feature Overview
    • How to Send WhatsApp Templates via Tiledesk Webhook and HubSpot Workflow
    • How to Retrieve Data from Make.com to Tiledesk
    • How to configure the App Book your holiday with a bot
  • Web Integrations
    • How to install Tiledesk on Shopify
    • How to install Tiledesk on Prestashop
    • How to install Tiledesk on Wordpress
    • How to Install the Tiledesk Live Chat Widget on a Wix Website
    • How to Install the Tiledesk Live Chat Widget on a BigCommerce Website
    • How to install Tiledesk on Joomla
    • How to Install the Tiledesk Live Chat Widget on a Magento Website
  • Manage Your Workspace
    • Creating a Tiledesk Account
  • How do I invite a teammate?
  • Creating a department
  • Understanding default roles
  • Manage permissions with custom roles
  • Setting up automatic assignment
  • Customizing the appearance of the widget
  • How to manage multiple projects
  • Define the Operating Hours
  • Install widget on your website
  • Activities Log
  • Setting up Chat Routing
  • Creating groups
  • Getting started with email ticketing in Tiledesk
  • Google Tag Manager: add Tiledesk to your sites
  • Tiledesk Analytics 101
  • Tiledesk language support
  • Canned responses in the agent chat
  • Guides for Human Agents
    • Browsing past chats in History
  • Browsing the conversations
  • Tag chats and requests
  • How to add internal Notes to conversations
  • How to send live-chat offline messages by email
  • Tiledesk Free Live Chat – Right sidebar
  • How to chat with your website visitors using Tiledesk
  • How to Update Your Profile
  • How Tiledesk notifications work
  • Setting your availability status
  • Importing a Chatbot into Tiledesk Design Studio
  • How to Assign or Add a Teammate
  • Manage Your Contacts
    • How Tiledesk manages Contacts and Leads with its CRM
  • How to certify your end-users identity
  • Support
    • How Tiledesk support packages work
  • How to contact the support of Tiledesk
  • Containerization Support Policy
  • Service Level Targets (SLTs)
  • Support hours
  • Severity definitions
  • Security
    • Data Processing Agreement (DPA)
  • Tiledesk Sub-processors
  • Security Measures
  • Troubleshooting
    • I forgot my password, what now?
  • How to access the new Chatbot Design Studio
  • How to set up a Pre-chat Form
  • Ensure you have the latest Tiledesk version
  • How to Export a Chatbot from Tiledesk Design Studio
  • Notifications
    • Tiledesk email notifications for assigned and unassigned conversations
    • Configuring push notification in Firefox
    • How to configure push notification in Chrome
    • Not receiving Tiledesk push notifications in Google Chrome (on Mac)
    • Not hearing Tiledesk push notifications in Google Chrome
    • Not hearing Tiledesk push notifications in Firefox
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Actions explained

Reply Action

ChatGPT Task

Web Request Action

Send Email

Qapla’

Brevo

Code Action

Make.com Action

AI Prompt (Multi-LLM)

Transfer to a Human

Hidden Messages

Wait Action

Random Reply

Ask Knowledge Base

Replace Bot action

Add Tag

Capture User Reply Action

n8n.io

HubSpot

ChatGPT Assistant (beta)

How to manage an inactive chat

If Online Agent

Close Action

Change Department

Move to Unassigned Action

Clear Transcript Action

Send Whatsapp message

Add to Knowledge Base Action

PreviousHow to use GPT & Set of Variables to make enquires about productsNextReply Action

Last updated 8 days ago