# Support hours Our Support Centers are open to support during all of Europe’s local business hours (\*) through dedicated email (not valid for Sanbox users) and live chat channels on your dashboard (valid for Teams and Custom Plans only) or through our [Community forum.](https://tiledesk.discourse.group/) | **Subscription Level** | **Support Center Hours** | | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Custom/Teams** | Dedicated email and live chat channels 8 AM-6 PM (08.00-18.00) Monday to Friday based on the customer's local business hours if in Europe (\*). | | **Premium** | Dedicated email channel 8 AM-6 PM (08.00-18.00) Monday to Friday based on the customer's local business hours in Europe (\*). | | **Free** | [Community forum](https://tiledesk.discourse.group/) where you can post your issue 24/7 and a fellow Tiledesk user and/or our Engineer will respond as soon as possible. | (\*) For other countries a custom agreement is necessary for available business hours. [Visit Tiledesk website](https://tiledesk.com/) for more information and our developer zone for [support policies](https://developer.tiledesk.com/support). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.tiledesk.com/support-hours.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.