Support hours

Our Support Centers are open to support during all of Europe’s local business hours (*) through dedicated email [email protected] (not valid for Sanbox users) and live chat channels on your dashboard (valid for Teams and Custom Plans only) or through our Community forum.

Subscription Level	Support Center Hours
Custom/Teams	Dedicated email and live chat channels 8 AM-6 PM (08.00-18.00) Monday to Friday based on the customer's local business hours if in Europe (*).
Premium	Dedicated email channel 8 AM-6 PM (08.00-18.00) Monday to Friday based on the customer's local business hours in Europe (*).
Free	Community forum where you can post your issue 24/7 and a fellow Tiledesk user and/or our Engineer will respond as soon as possible.

(*) For other countries a custom agreement is necessary for available business hours.

Visit Tiledesk website for more information and our developer zone for support policies.