> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/support-hours.md).

# Support hours

Our Support Centers are open to support during all of Europe’s local business hours (\*) through dedicated email <support@tilledesk.com> (not valid for Sanbox users) and live chat channels on your dashboard (valid for Teams and Custom Plans only) or through our [Community forum.](https://tiledesk.discourse.group/)

| **Subscription Level** | **Support Center Hours**                                                                                                                                                 |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Custom/Teams**       | Dedicated email and live chat channels 8 AM-6 PM (08.00-18.00) Monday to Friday based on the customer's local business hours if in Europe (\*).                          |
| **Premium**            | Dedicated email channel 8 AM-6 PM (08.00-18.00) Monday to Friday based on the customer's local business hours in Europe (\*).                                            |
| **Free**               | [Community forum](https://tiledesk.discourse.group/) where you can post your issue 24/7 and a fellow Tiledesk user and/or our Engineer will respond as soon as possible. |

(\*) For other countries a custom agreement is necessary for available business hours.

[Visit Tiledesk website](https://tiledesk.com/) for more information and our developer zone for [support policies](https://developer.tiledesk.com/support).


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