# How to Export a Chatbot from Tiledesk Design Studio

Exporting your chatbot from Tiledesk Design Studio not only allows you to back up your work or migrate to another project but also serves as a useful tool for troubleshooting issues with the support team. Follow the steps below to export your chatbot as a JSON file.

#### Step 1: Access the Design Studio <a href="#step-1-access-the-design-studio" id="step-1-access-the-design-studio"></a>

* **Log in** to your Tiledesk account.
* **Navigate** to the Design Studio where your chatbot is located.\
  &#x20;

#### Step 2: Open the "Import Export" Section <a href="#step-2-open-the-import-export-section" id="step-2-open-the-import-export-section"></a>

<figure><img src="/files/8QLxYAgZjnIJvc1jSk7t" alt=""><figcaption></figcaption></figure>

* On the left sidebar of the Design Studio, **find** the "Settings" icon represented by a gear.&#x20;
* **Click** on it and go to the “Import Export" tab.\
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#### Step 3: Export as JSON  [#](https://gethelp.tiledesk.com/articles/how-to-export-a-chatbot-from-tiledesk-design-studio/#step-3-export-as-json) <a href="#step-3-export-as-json" id="step-3-export-as-json"></a>

* **Look** for a section titled "JSON".
* **Click** on the "Export As JSON" button. This will initiate the export process.\
  &#x20;

#### Step 4: Save the JSON File  [#](https://gethelp.tiledesk.com/articles/how-to-export-a-chatbot-from-tiledesk-design-studio/#step-4-save-the-json-file) <a href="#step-4-save-the-json-file" id="step-4-save-the-json-file"></a>

* A JSON file containing your chatbot's configuration will be generated.
* When prompted, **select** where you want to **save** the file on your computer and confirm to download.\
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#### Step 5: Verify the Export  [#](https://gethelp.tiledesk.com/articles/how-to-export-a-chatbot-from-tiledesk-design-studio/#step-5-verify-the-export) <a href="#step-5-verify-the-export" id="step-5-verify-the-export"></a>

* **Go** to the file location where you saved the JSON file.
* **Open** it with a text editor or JSON viewer to ensure all chatbot data is present and correctly exported.\
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#### Step 6: Utilize Your Exported Chatbot for Troubleshooting[#](https://gethelp.tiledesk.com/articles/how-to-export-a-chatbot-from-tiledesk-design-studio/#step-6-utilize-your-exported-chatbot-for-troubleshooting) <a href="#step-6-utilize-your-exported-chatbot-for-troubleshooting" id="step-6-utilize-your-exported-chatbot-for-troubleshooting"></a>

* The exported JSON file can be an invaluable resource for the support team to help troubleshoot any issues.
* **Share** this file with our support team to allow them to replicate and diagnose any problems with the chatbot.

**Important Note on Troubleshooting**

* Utilizing the export function can greatly facilitate the support team in diagnosing and resolving issues swiftly, ensuring minimal downtime for your chatbot services.

#### Step 7: Use Your Exported Chatbot &#x20;

* With the JSON file, you can now **import** your chatbot configuration into another project or use it as a reference for future developments.\
  &#x20;

**Reminder**

* Handle the JSON file with care as it contains your chatbot's full configuration and may include sensitive data.

**Congratulations!** You have successfully exported your chatbot from Tiledesk Design Studio.


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