How to Export a Chatbot from Tiledesk Design Studio
Exporting your chatbot from Tiledesk Design Studio not only allows you to back up your work or migrate to another project but also serves as a useful tool for troubleshooting issues with the support team. Follow the steps below to export your chatbot as a JSON file.
Step 1: Access the Design Studio
Log in to your Tiledesk account.
Navigate to the Design Studio where your chatbot is located.
Step 2: Open the "Import Export" Section
On the left sidebar of the Design Studio, find the "Settings" icon represented by a gear.
Click on it and go to the “Import Export" tab.
Step 3: Export as JSON
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Look for a section titled "JSON".
Click on the "Export As JSON" button. This will initiate the export process.
Step 4: Save the JSON File
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A JSON file containing your chatbot's configuration will be generated.
When prompted, select where you want to save the file on your computer and confirm to download.
Step 5: Verify the Export
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Go to the file location where you saved the JSON file.
Open it with a text editor or JSON viewer to ensure all chatbot data is present and correctly exported.
Step 6: Utilize Your Exported Chatbot for Troubleshooting#
The exported JSON file can be an invaluable resource for the support team to help troubleshoot any issues.
Share this file with our support team to allow them to replicate and diagnose any problems with the chatbot.
Important Note on Troubleshooting
Utilizing the export function can greatly facilitate the support team in diagnosing and resolving issues swiftly, ensuring minimal downtime for your chatbot services.
Step 7: Use Your Exported Chatbot
With the JSON file, you can now import your chatbot configuration into another project or use it as a reference for future developments.
Reminder
Handle the JSON file with care as it contains your chatbot's full configuration and may include sensitive data.
Congratulations! You have successfully exported your chatbot from Tiledesk Design Studio.
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