# Browsing past chats in History

#### History tab: whereabouts & purpose <a href="#history-tab-whereabouts-purpose" id="history-tab-whereabouts-purpose"></a>

From History tab on the dashboard, you can review details about your visitors and chats, like in the example below. To make your search easier, you can simply use the search bar by typing key words or ticket IDs. You can also export your&#x20;

<figure><img src="/files/WWrnmczhYVbR2shW3qO5" alt=""><figcaption></figcaption></figure>

You can also opt for an advanced search by filtering agents by clicking on the ⬇️ symbol at the right of the search bar that lets you filter conversation by agent, date, tag, department and conversation type.

<figure><img src="/files/lwCOlMjm1HoyJsUU4XZ9" alt=""><figcaption></figcaption></figure>

For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.tiledesk.com/guides-for-human-agents/browsing-past-chats-in-history.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.