> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/guides-for-human-agents/browsing-past-chats-in-history.md).
# Browsing past chats in History
#### History tab: whereabouts & purpose
From History tab on the dashboard, you can review details about your visitors and chats, like in the example below. To make your search easier, you can simply use the search bar by typing key words or ticket IDs. You can also export your
You can also opt for an advanced search by filtering agents by clicking on the ⬇️ symbol at the right of the search bar that lets you filter conversation by agent, date, tag, department and conversation type.
For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩🚀
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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://guide.tiledesk.com/guides-for-human-agents/browsing-past-chats-in-history.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.