Tiledesk Sub-processors
Infrastructure Sub-processors#
A comprehensive list of Tiledesk Infrastructure Sub-processors is provided as of this DPA’s execution, including their identity, description of services provided, data shared, security certifications, and location.
Vendor
Services
Data Shared
Security Certifications
Data Location
Amazon Web Services EMEA SARL
Cloud database hosting
All Tiledesk service data, including chat logs, user interactions, and stored customer information
PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, NIST 800-171, GDPR compliant
EU
Google Ireland Limited
Google Cloud Database
All of the Services data
ISO 27001, SOC 2, GDPR compliant
EU
OpenAI, Ireland ltd
The provision of RAG-based Generative Chatbot feature for FAQ & Knowledge Base integration and Large Language Model processing via API
Messages sent by users through the AI functionalities through Tiledesk web widget
GDPR compliant
EU/US
MongoDB GmbH
Cloud Database
All of the Services data
ISO 27001, SOC 2, GDPR compliant
EU
Pinecone Systems, Inc.
Vectorial Database
Message content and documents uploaded, if made available by the user
GDPR compliant
EU
Optional Feature Specific Sub-processors#
Feature-specific sub-processors provide additional functionalities and specialised services to the Operator’s users. These sub-processors come into play only if the Responsible Party chooses to opt-in and utilise the corresponding features. They may have access to specific data or perform specific tasks related to the particular integrations utilised. NO DATA WILL BE SHARED WITH THE BELOW VENDORS IF YOU CHOOSE NOT TO USE THE RESPECTIVE FEATURES.
Vendor
Features
Data Shared
Celonis, Inc.
Workflow automation tool via Make API
The user has the option to activate this integration and select which data will be sent from the chatbot when using the integration
HubSpot, Inc.
CRM, marketing, sales, and customer service software suite
The user has the option to activate this integration and select which data will be sent from the chatbot when using the integration
Mailgun Technologies, Inc.
SMTP Server settings for customising Customer emails within Tiledesk Services
Used to customise Customer email address when sending emails via Tiledesk services, so Customer email and SMTP parameters are shared
Meta Platforms, Inc.
Messaging platform for businesses to communicate with customers via Facebook Messenger
Used to support the connection of users' Facebook pages with the chatbots, so message content and other account information are shared
Meta Platforms, Inc.
Messaging platform for businesses to communicate with customers via WhatsApp
Used to support the connection of users' WhatsApp Business account to the chatbots and campaigns, so account names, phone numbers and message content are shared
Pearberry Software, Inc.
Marketing & Customer Support email automation tool
Used to automate campaign emails and broadcasts via email and/or WhatsApp, so Customer fullname, phone number and email
Qapla’ S.P.A
Shipping & E-commerce management tool
Used for customer support to automate information about orders and shipment status, so user full name, email, order number and tracking number
Telegram LLC
Messaging platform for businesses to communicate with customers via Telegram
Used to support the connection of users' Telegram account to the chatbots and campaigns, so account names, phone numbers and message content are shared
Twilio Inc.
Messaging tool to integrate SMS channel
Used to support inbound and outbound SMS communications, so user full name, phone number, and message content