> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/setting-your-availability-status.md).

# Setting your availability status

#### Your status <a href="#your-status" id="your-status"></a>

When you’re logged into Tiledesk, you can set your status to any of the following:

* **Available**: means you’re available to answer chats that will be handed over to you.
* **Unavailable**: means internally to other agents that you’re not on your shift. You can still join chat requests even if your status is Unavailable.
* **Inactive:** means that you're temporarily unavailable, e.g. for a quick break. If you have [the Smart Assign feature](/manage-your-workspace/setting-up-automatic-assignment.md) set up, if one of the agents does not respond to X chats, their status automatically turns to ‘Inactive’.&#x20;

**To manually change your status**

To change your status once you’re already logged in, click the avatar image in the upper-left corner of the dashboard menu. You can simply switch your status from the drop-down menu.

<figure><img src="/files/ouiXtePnP7U4Hv4cAGfs" alt=""><figcaption></figcaption></figure>

#### **Viewing other agents' online statuses**[#](https://gethelp.tiledesk.com/articles/setting-your-availability-status/#viewing-other-agents-online-statuses) <a href="#viewing-other-agents-online-statuses" id="viewing-other-agents-online-statuses"></a>

You can see which other agents are available by going to Settings > Teammates & Groups.

<figure><img src="/files/xnSNYS5LQNBauEgRDId2" alt=""><figcaption></figcaption></figure>

For more info on who we are, what we do, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
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