For the complete documentation index, see llms.txt. This page is also available as Markdown.
Setting your availability status
Your status
When you’re logged into Tiledesk, you can set your status to any of the following:
Available: means you’re available to answer chats that will be handed over to you.
Unavailable: means internally to other agents that you’re not on your shift. You can still join chat requests even if your status is Unavailable.
Inactive: means that you're temporarily unavailable, e.g. for a quick break. If you have the Smart Assign feature set up, if one of the agents does not respond to X chats, their status automatically turns to ‘Inactive’.
To manually change your status
To change your status once you’re already logged in, click the avatar image in the upper-left corner of the dashboard menu. You can simply switch your status from the drop-down menu.
