How to integrate ActiveCampaign with Tiledesk
Intro#
This tutorial will guide you through integrating ActiveCampaign with Tiledesk to send WhatsApp messages triggered by an automation workflow. Follow these steps:
Step 1: Create a New Bot in Tiledesk#
Log in to your Tiledesk Dashboard.
Create a new bot:
You can either build a bot from scratch or import one using the provided template. Import this bot.
Once the bot is set up, proceed to configure actions.
Step 2: Configure the WhatsApp Action in Tiledesk#
Navigate to the Actions Menu within your bot settings.
Select the action Send WhatsApp from the list.
Populate the following required information:
Phone Number ID: Obtain this ID from the Meta for Developers platform where you’ve installed your WhatsApp app. You can find it in the API Configuration section, as shown below: (Insert relevant image here)
WhatsApp Template: Choose any pre-approved WhatsApp template you've created in Meta. If you need help with creating templates, see more about templates here.
Variables: Insert the relevant placeholders, such as the recipient's phone number and first name, for dynamic messaging.
Step 3: Create an Automation in ActiveCampaign#
Log in to your ActiveCampaign account.
Go to the Automation section and create a new workflow.
Select your desired Trigger and choose the Webhook option from the workflow list. This will allow ActiveCampaign to call Tiledesk when the trigger conditions are met.
Step 4: Set Up the Webhook URL in ActiveCampaign#
To integrate ActiveCampaign with Tiledesk, you need to generate a Webhook URL for your bot:
Use the base URL:
Append the following details to complete the Webhook URL:
Project ID: Your Tiledesk project ID.
Chatbot ID: The ID of the chatbot you want to trigger.
Block Name: The name of the block to activate (usually "start").
Insert this Webhook URL into ActiveCampaign’s webhook field in your automation workflow.
Example: Complete Webhook URL#
Suppose your:
Project ID: 12345
Chatbot ID: 67890
Your Webhook URL will look like this:
https://api.tiledesk.com/v3/modules/tilebot/block/12345/67890/startWith this integration, you’ve successfully linked ActiveCampaign and Tiledesk. Now, whenever the automation trigger fires in ActiveCampaign, your Tiledesk bot will send a WhatsApp message using the configured template.
If you have any questions or run into issues, feel free to reach out to the Tiledesk Community for support!
https://api.tiledesk.com/v3/modules/tilebot/Last updated