> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/tag-chats-and-requests.md).

# Tag chats and requests

#### Tags: definition & purpose <a href="#tags-definition-purpose" id="tags-definition-purpose"></a>

Tags are labels that you add to chats and requests. They help you **categorize and organize all customer communication** in your Tiledesk dashboard.

#### **Create a label** <a href="#create-a-label" id="create-a-label"></a>

Admins and the owner can create tags to be used by all agents. To create a new tag:

Log in to the Console and go to Settings > Tags

<figure><img src="/files/e3FMRi7NelCmUbsp5c7V" alt=""><figcaption></figcaption></figure>

#### **Add tags to chats and requests** <a href="#add-tags-to-chats-and-requests" id="add-tags-to-chats-and-requests"></a>

Adding tags in Chats and Requests is very similar. All you need to do is click on the ADD TAG button towards the bottom of the right side and choose the correct tag from the list.

<figure><img src="/files/7k3EaDk2WVltj1Yl6Taj" alt=""><figcaption></figcaption></figure>

#### **Remove tags from chats and tickets** <a href="#remove-tags-from-chats-and-tickets" id="remove-tags-from-chats-and-tickets"></a>

To remove an unwanted tag, hover on it and click on the X icon.

<figure><img src="/files/08H2gaJcyo9CP6Ex7glc" alt=""><figcaption></figcaption></figure>

For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


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