> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/tiledesk-free-live-chat-right-sidebar.md).

# Tiledesk Free Live Chat – Right sidebar

#### **Tiledesk chat: whereabouts** <a href="#tiledesk-chat-whereabouts" id="tiledesk-chat-whereabouts"></a>

You'll find your chat section as the very first icon of your dashboard at the left sidebar

<figure><img src="/files/XKTuh70bj5qpH6wtQ2Db" alt=""><figcaption></figcaption></figure>

Once you click on a single conversation, you'll have all of the client's info at a glance on the right side of your screen.

<figure><img src="/files/gKtd1R9ABdBThOC6yBVM" alt=""><figcaption></figcaption></figure>

#### **Info available about your conversations**[#](https://gethelp.tiledesk.com/articles/tiledesk-chat-right-sidebar/#info-available-about-your-conversations) <a href="#info-available-about-your-conversations" id="info-available-about-your-conversations"></a>

If you look at the right side of your chat, you'll get all sorts of info about your client, including email, date, geolocation etc. Once the conversation has come to an end, you can easily archive it by using the top button Resolve.

If you click on the three dots button, a drop-down menu follows:

* View contact
* Reassign: Assign the conversation to another agent
* Add teammate: Add an agent to the conversation.
* Leave: Exit the chat.
* Transcript: Get the entire chat transcript
* Ban visitor: Block unwanted spammers

<figure><img src="/files/o1CO0kGOWqnugXqQQFYK" alt=""><figcaption></figcaption></figure>

For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://guide.tiledesk.com/tiledesk-free-live-chat-right-sidebar.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.