> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/manage-your-workspace/creating-groups.md).

# Creating groups

#### Use groups to organize support teams <a href="#use-groups-to-organize-support-teams" id="use-groups-to-organize-support-teams"></a>

You can group agents based on skills and assign groups of agents to your [departments](/manage-your-workspace/creating-a-department.md).

To create a group of agents go to the dashboard sidebar and select **SETTINGS > Teammates & Groups**.

<figure><img src="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FOnkt4sP1mOdI4G1N5TWp%2Fimage.png?alt=media&amp;token=b0797134-1ba2-4a57-9da4-5c6bf613a8e4" alt=""><figcaption></figcaption></figure>

After assigning a name to your group (e.g., Sales, Support, etc.), create the new group by clicking the **Create Group** button.

<figure><img src="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FQvHAf5uz5gKOqKEx7PUO%2Fimage.png?alt=media&amp;token=c0b2f97e-428d-4702-bb99-8e5158db0b4e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FdRzy8PqaSzicaXxDLAbX%2Fimage.png?alt=media&amp;token=00cd0325-f919-44fe-ba97-0a58f75c880d" alt=""><figcaption></figcaption></figure>

Once the group is created by clicking the Create Group button, click **Continue** to go to the **Edit Group page**. There, you can add members to the group by clicking the **Add members** button.

<figure><img src="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2F1j2k1rIiAGQ3XSwrOMYV%2Fimage.png?alt=media&amp;token=8424996d-8d2e-4d5f-a97a-e328dc160e80" alt=""><figcaption></figcaption></figure>

Now select the teammates you want to add to the group, then click the **Add button**.

<figure><img src="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FrBrhojas6HhIjHYya8Ix%2Fimage.png?alt=media&amp;token=63357c34-5ad8-4e01-b0d1-dedef5282ad8" alt=""><figcaption></figcaption></figure>

That's all Tiledesk folks.&#x20;

For any feedback or issue, feel free to pop in on our[ Discord channel](https://discord.gg/nERZEZ7SmG) 📣

For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


---

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