# Importing a Chatbot into Tiledesk Design Studio

Follow these steps to import a chatbot configuration file into Tiledesk.

#### **Step 1: Navigate to the Bots Section** <a href="#step-1-navigate-to-the-bots-section" id="step-1-navigate-to-the-bots-section"></a>

Log in to your Tiledesk dashboard and locate the navigation menu on the left-hand side. Click on the **Bots** section (3rd icon from the top) to manage your chatbot configurations.

#### **Step 2: Start the Import Process** <a href="#step-2-start-the-import-process" id="step-2-start-the-import-process"></a>

Look for the "Add from scratch" on the top right of the Bots section and click on it to initiate the import process.

<figure><img src="/files/0ZvU7WkR4qcZJHQHyfMQ" alt=""><figcaption></figcaption></figure>

#### **Step 3: Choose Import Option** <a href="#step-3-choose-import-option" id="step-3-choose-import-option"></a>

In the new screen, switch to the **Import** tab, which allows you to import chatbots from other Tiledesk projects.

<figure><img src="/files/QVGch4jeNZpjmFd9udmp" alt=""><figcaption></figcaption></figure>

#### **Step 4: Import from JSON** <a href="#step-4-import-from-json" id="step-4-import-from-json"></a>

Locate the **"Import chatbot from JSON"** feature. JSON files are used to transport and configure chatbot data.

#### **Step 5: Select JSON File** <a href="#step-5-select-json-file" id="step-5-select-json-file"></a>

Press the **"IMPORT CHATBOT FROM JSON"** button and select the appropriate JSON file from your computer to upload.

#### **Step 6: Finalize the Import** <a href="#step-6-finalize-the-import" id="step-6-finalize-the-import"></a>

Wait for Tiledesk to process the file. Once complete, you should see a confirmation message indicating a successful import.

#### **Step 7: Review Imported Chatbot** <a href="#step-7-review-imported-chatbot" id="step-7-review-imported-chatbot"></a>

Return to the Chatbots section to view and edit your newly imported chatbot to ensure all configurations are correct.

**Tips for a Successful Import:**

* Verify the JSON file is correctly formatted with all necessary chatbot configurations.
* Check for syntax issues or missing data if there are errors during the import.
* Test the chatbot to confirm it operates as expected post-import.

**Note:** This guide is based on Tiledesk's user interface and may vary slightly with different versions. Contact Tiledesk support for any assistance.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.tiledesk.com/importing-a-chatbot-into-tiledesk-design-studio.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.