Tiledesk email notifications for assigned and unassigned conversations

Tiledesk will send you an Assigned email notifications when:#

• teammate is logged in the dashboard and their status is available,

• a requester starts a new chat and it is assigned to the logged-in teammate

Tiledesk will send an Unassigned email notifications when:#

• all project teammates status are unavailable

• the office is closed

• a requester starts a new chat

Each teammate can manage their own email notifications for their projects via their personal account settings.

To change the email notification settings (enabled by default) for a project: select a project > open the teammate details drawer > click on “Edit profile” and then select the Notifications tab

Gmail notifications troubleshooting

If you're not getting Gmail notifications in Chrome, check the desktop notification settings in your browser: Open Gmail > Select Settings and then Select See all settings. Scroll to the Desktop notification section and check the option “New mail notifications on”

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