# Tiledesk email notifications for assigned and unassigned conversations

#### Tiledesk will send you **an Assigned email notifications** when:[#](https://gethelp.tiledesk.com/articles/tiledesk-email-notifications-for-assigned-and-unassigned-conversations/#tiledesk-will-send-you-an-assigned-email-notifications-when-) <a href="#tiledesk-will-send-you-an-assigned-email-notifications-when" id="tiledesk-will-send-you-an-assigned-email-notifications-when"></a>

* teammate is logged in the dashboard and their status is available,&#x20;
* a requester starts a new chat and it is assigned to the logged-in teammate

#### Tiledesk will send **an Unassigned email notifications** when:[#](https://gethelp.tiledesk.com/articles/tiledesk-email-notifications-for-assigned-and-unassigned-conversations/#tiledesk-will-send-an-unassigned-email-notifications-when-) <a href="#tiledesk-will-send-an-unassigned-email-notifications-when" id="tiledesk-will-send-an-unassigned-email-notifications-when"></a>

* all project teammates status are unavailable
* the office is closed
* a requester starts a new chat&#x20;

Each teammate can manage their own email notifications for their projects via their personal account settings.&#x20;

To change the email notification settings (enabled by default) for a project: select a project > open the teammate details drawer > click on “Edit profile” and then select the Notifications tab

<figure><img src="/files/U33HeSwhpFNnkwGGL77F" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ePEa7zmENEwsCa8Uwc4I" alt=""><figcaption></figcaption></figure>

**Gmail notifications troubleshooting**

If you're not getting Gmail notifications in Chrome, check the desktop notification settings in your browser:                 Open **Gmail >** Select **Settings** and then **Select** **See all settings.** Scroll to the **Desktop notification** section and check the option “**New mail notifications on**”&#x20;

<figure><img src="/files/BIjnNXdoFFQZ1k3W4ylA" alt=""><figcaption></figcaption></figure>

For any feedback or issue, feel free to pop in on our[ Discord channel](https://discord.gg/nERZEZ7SmG) 📣

For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


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