> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/notifications/tiledesk-email-notifications-for-assigned-and-unassigned-conversations.md).

# Tiledesk email notifications for assigned and unassigned conversations

#### Tiledesk will send you **an Assigned email notifications** when:[#](https://gethelp.tiledesk.com/articles/tiledesk-email-notifications-for-assigned-and-unassigned-conversations/#tiledesk-will-send-you-an-assigned-email-notifications-when-) <a href="#tiledesk-will-send-you-an-assigned-email-notifications-when" id="tiledesk-will-send-you-an-assigned-email-notifications-when"></a>

* teammate is logged in the dashboard and their status is available,&#x20;
* a requester starts a new chat and it is assigned to the logged-in teammate

#### Tiledesk will send **an Unassigned email notifications** when:[#](https://gethelp.tiledesk.com/articles/tiledesk-email-notifications-for-assigned-and-unassigned-conversations/#tiledesk-will-send-an-unassigned-email-notifications-when-) <a href="#tiledesk-will-send-an-unassigned-email-notifications-when" id="tiledesk-will-send-an-unassigned-email-notifications-when"></a>

* all project teammates status are unavailable
* the office is closed
* a requester starts a new chat&#x20;

Each teammate can manage their own email notifications for their projects via their personal account settings.&#x20;

To change the email notification settings (enabled by default) for a project: select a project > open the teammate details drawer > click on “Edit profile” and then select the Notifications tab

<figure><img src="/files/U33HeSwhpFNnkwGGL77F" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ePEa7zmENEwsCa8Uwc4I" alt=""><figcaption></figcaption></figure>

**Gmail notifications troubleshooting**

If you're not getting Gmail notifications in Chrome, check the desktop notification settings in your browser:                 Open **Gmail >** Select **Settings** and then **Select** **See all settings.** Scroll to the **Desktop notification** section and check the option “**New mail notifications on**”&#x20;

<figure><img src="/files/BIjnNXdoFFQZ1k3W4ylA" alt=""><figcaption></figcaption></figure>

For any feedback or issue, feel free to pop in on our[ Discord channel](https://discord.gg/nERZEZ7SmG) 📣

For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://guide.tiledesk.com/notifications/tiledesk-email-notifications-for-assigned-and-unassigned-conversations.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.