# Not hearing Tiledesk push notifications in Firefox

#### Not receiving audio notifications in Firefox? <a href="#not-receiving-audio-notifications-in-firefox" id="not-receiving-audio-notifications-in-firefox"></a>

Open the application menu by clicking the “hamburger button” at the top right of the page. From the menu select **Settings** > **Privacy & Security** and then **Settings** next to **Autoplay**

<figure><img src="/files/epkU6UMf5w89oAKW55aG" alt=""><figcaption></figcaption></figure>

Then set the default to 'Allow Audio and Video' or define a custom setting for '<https://console.tiledesk.com/v2/>:

<figure><img src="/files/2AR9GZKpQsbXMMkVKf5V" alt=""><figcaption></figcaption></figure>

For any feedback or issue, feel free to pop in on our[ Discord channel](https://discord.gg/nERZEZ7SmG) 📣

For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


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