> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/notifications/not-hearing-tiledesk-push-notifications-in-firefox.md).

# Not hearing Tiledesk push notifications in Firefox

#### Not receiving audio notifications in Firefox? <a href="#not-receiving-audio-notifications-in-firefox" id="not-receiving-audio-notifications-in-firefox"></a>

Open the application menu by clicking the “hamburger button” at the top right of the page. From the menu select **Settings** > **Privacy & Security** and then **Settings** next to **Autoplay**

<figure><img src="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FEFanlmtwHC9UD0C0oq96%2F1txbos-Tiledesk_notifications_5.png?alt=media&amp;token=85412c57-3018-4426-9fdb-bc6435e42139" alt=""><figcaption></figcaption></figure>

Then set the default to 'Allow Audio and Video' or define a custom setting for '<https://console.tiledesk.com/v2/>:

<figure><img src="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2Fxp6Lpe05za9C0QgXbIKa%2F1txcw2-Tiledesk_notifications_6.png?alt=media&amp;token=7896ee1a-8da3-497c-812f-56900141027e" alt=""><figcaption></figcaption></figure>

For any feedback or issue, feel free to pop in on our[ Discord channel](https://discord.gg/nERZEZ7SmG) 📣

For more info on who we are, what we do, or what is our shtick, visit[ Tiledesk.com](https://tiledesk.com/) 👩‍🚀


---

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