Tiledesk Help Center
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  • Welcome to Tiledesk Help Center
  • AI Chatbots and Automation
    • Quick start
    • Knowledge Base
    • Visual Builder 101
    • Actions explained
  • ChatGPT Hacks
  • Prompt Engineering 101
  • Human in the Loop (HITL)
  • Apps and Integrations
    • WhatsApp Business
  • Other integrations
    • How to connect Tiledesk with Telegram
    • How to integrate Facebook Messenger with Tiledesk
    • Connect Your Tiledesk Bot to Thousands of Apps Using Make.com
    • How to Connect Your Bot to Slack
    • Integrate Tiledesk AI Agent with Zendesk Ticketing
    • Voice Feature Overview
    • How to Send WhatsApp Templates via Tiledesk Webhook and HubSpot Workflow
    • How to Retrieve Data from Make.com to Tiledesk
    • How to configure the App Book your holiday with a bot
  • Web Integrations
  • Manage Your Workspace
    • Creating a Tiledesk Account
  • How do I invite a teammate?
  • Creating a department
  • Understanding default roles
  • Manage permissions with custom roles
  • Setting up automatic assignment
  • Customizing the appearance of the widget
  • How to manage multiple projects
  • Define the Operating Hours
  • Install widget on your website
  • Activities Log
  • Setting up Chat Routing
  • Creating groups
  • Group assignment and load balancing
  • Getting started with email ticketing in Tiledesk
  • Google Tag Manager: add Tiledesk to your sites
  • Tiledesk Analytics 101
  • Tiledesk language support
  • Canned responses in the agent chat
  • Guides for Human Agents
    • Browsing past chats in History
  • Browsing the conversations
  • Tag chats and requests
  • How to add internal Notes to conversations
  • How to send live-chat offline messages by email
  • Tiledesk Free Live Chat – Right sidebar
  • How to chat with your website visitors using Tiledesk
  • How to Update Your Profile
  • How Tiledesk notifications work
  • Setting your availability status
  • Importing a Chatbot into Tiledesk Design Studio
  • How to Assign or Add a Teammate
  • Manage Your Contacts
    • How Tiledesk manages Contacts and Leads with its CRM
  • How to certify your end-users identity
  • Support
    • How Tiledesk support packages work
  • How to contact the support of Tiledesk
  • Containerization Support Policy
  • Service Level Targets (SLTs)
  • Support hours
  • Severity definitions
  • Security
    • Data Processing Agreement (DPA)
  • Tiledesk Sub-processors
  • Security Measures
  • Troubleshooting
    • I forgot my password, what now?
  • How to access the new Chatbot Design Studio
  • How to set up a Pre-chat Form
  • Ensure you have the latest Tiledesk version
  • How to Export a Chatbot from Tiledesk Design Studio
  • Notifications
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Other integrations

How to connect Tiledesk with Telegram

How to integrate Facebook Messenger with Tiledesk

Connect Your Tiledesk Bot to Thousands of Apps Using Make.com

How to Connect Your Bot to Slack

Integrate Tiledesk AI Agent with Zendesk Ticketing

Voice Feature Overview

How to Send WhatsApp Templates via Tiledesk Webhook and HubSpot Workflow

How to Retrieve Data from Make.com to Tiledesk

How to configure the App Book your holiday with a bot

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Last updated 3 months ago