> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/readme.md). # Welcome to Tiledesk Help Center ### Jump right in

		Cover image
AI Chatbots and Automation	Learn the basic & advanced automation hacks for your chatbot	Untitled design - 2025-07-23T125221.608.png	AI Chatbots and Automation
Knowledge Base	Learn how to upload information into the system and use the RAG engine to instantly retrieve it	Untitled design - 2025-07-23T131602.284.png	Knowledge Base
Tiledesk MCP Tools	Build smarter AI Agent workflows with native MCP tools	Untitled design (1).png	Tiledesk MCP Tools
Apps and Integrations	Learn more about WA, FB, & Telegram integrations and web installations	Untitled design - 2025-07-23T130313.150.png	Apps and Integrations
Manage Your Workspace	These resources will help you manage your Teams, Departments	Untitled design - 2025-07-23T130715.331.png	Manage Your Workspace
Guides for Human Agents	Everything you need to know about your chats, history, tags, internal	Untitled design - 2025-07-23T130745.042.png	Guides for Human Agents
Manage Your Contacts	Manage your own CRM, including the authenticated users	Untitled design - 2025-07-23T130809.119.png	Manage Your Contacts
Support	Learn about severity definitions, support hours and Service Level Targets	Untitled design - 2025-07-23T130909.104.png	Support
Security	Learn more about our policies	Untitled design - 2025-07-23T131059.815.png	Security
Troubleshooting	Solutions to most common issues, latest version, notifications and more	Untitled design - 2025-07-23T131034.565.png	Troubleshooting

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://guide.tiledesk.com/readme.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `build a script that syncs our docs to a CMS` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.