# Welcome to Tiledesk Help Center

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<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>AI Chatbots and Automation</strong></td><td>Learn the basic &#x26; advanced automation hacks for your chatbot</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2F0oMfrSLuBhQIqc2dxlAG%2FUntitled%20design%20-%202025-07-23T125221.608.png?alt=media&#x26;token=5f387e52-c764-4866-b21a-e77979abdbb6">Untitled design - 2025-07-23T125221.608.png</a></td><td></td><td><a href="ai-chatbots-and-automation">ai-chatbots-and-automation</a></td></tr><tr><td><strong>Knowledge Base</strong></td><td>Learn how to upload information into the system and use the RAG engine to instantly retrieve it</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FcSH9eN9uczyLmuqvkuDy%2FUntitled%20design%20-%202025-07-23T131602.284.png?alt=media&#x26;token=ec08daa3-969e-4d26-b66f-e011280128c5">Untitled design - 2025-07-23T131602.284.png</a></td><td></td><td><a href="ai-chatbots-and-automation/knowledge-base">knowledge-base</a></td></tr><tr><td><strong>Apps and Integrations</strong></td><td>Learn more about WA, FB, &#x26; Telegram integrations and web installations</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2Fs4QtCxWhyWr24ycvNR9t%2FUntitled%20design%20-%202025-07-23T130313.150.png?alt=media&#x26;token=24c6c06f-90ec-4cd5-90b2-1bc4cd04bbc3">Untitled design - 2025-07-23T130313.150.png</a></td><td></td><td><a href="apps-and-integrations">apps-and-integrations</a></td></tr><tr><td><strong>Manage Your Workspace</strong></td><td>These resources will help you manage your Teams, Departments</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2F93X8LldDorRw7DsT04GJ%2FUntitled%20design%20-%202025-07-23T130715.331.png?alt=media&#x26;token=495731d0-1489-45f5-ad52-3ebf278e7d30">Untitled design - 2025-07-23T130715.331.png</a></td><td></td><td><a href="manage-your-workspace">manage-your-workspace</a></td></tr><tr><td><strong>Guides for Human Agents</strong></td><td>Everything you need to know about your chats, history, tags, internal</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2Fw45oHwGwuIHhGn9Lv6Du%2FUntitled%20design%20-%202025-07-23T130745.042.png?alt=media&#x26;token=c3550388-11ea-4379-b5e6-ab8cc6e7ccee">Untitled design - 2025-07-23T130745.042.png</a></td><td></td><td><a href="guides-for-human-agents">guides-for-human-agents</a></td></tr><tr><td><strong>Manage Your Contacts</strong></td><td>Manage your own CRM, including the authenticated users</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FgPChIQICq5gMZGrb96eK%2FUntitled%20design%20-%202025-07-23T130809.119.png?alt=media&#x26;token=351c68c2-d04d-4957-b881-f2e2ac5010ab">Untitled design - 2025-07-23T130809.119.png</a></td><td></td><td><a href="manage-your-contacts">manage-your-contacts</a></td></tr><tr><td><strong>Support</strong></td><td>Learn about severity definitions, support hours and Service Level Targets</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FzKOclGyYJ8wz0yINc8o7%2FUntitled%20design%20-%202025-07-23T130909.104.png?alt=media&#x26;token=720df62e-98df-461d-b8d6-387b8cf3bcef">Untitled design - 2025-07-23T130909.104.png</a></td><td></td><td><a href="support">support</a></td></tr><tr><td><strong>Security</strong></td><td>Learn more about our policies</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2FxGieRbWG2holbfkYLGIE%2FUntitled%20design%20-%202025-07-23T131059.815.png?alt=media&#x26;token=ccf0dcd1-c112-47be-9fe9-c826c0637510">Untitled design - 2025-07-23T131059.815.png</a></td><td></td><td><a href="security">security</a></td></tr><tr><td><strong>Troubleshooting</strong></td><td>Solutions to most common issues, latest version, notifications and more</td><td><a href="https://1328774413-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVguk6y5OMn3pAaHZSiwU%2Fuploads%2F9VFWiV49fpHumbIBMYcI%2FUntitled%20design%20-%202025-07-23T131034.565.png?alt=media&#x26;token=04557e33-64cb-4d17-922f-ee8761b3fedb">Untitled design - 2025-07-23T131034.565.png</a></td><td></td><td><a href="troubleshooting">troubleshooting</a></td></tr></tbody></table>