> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/readme.md).

# Welcome to Tiledesk Help Center

### Jump right in

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>AI Chatbots and Automation</strong></td><td>Learn the basic &#x26; advanced automation hacks for your chatbot</td><td><a href="/files/CyBwOXRzG9YhV4Crf2mh">/files/CyBwOXRzG9YhV4Crf2mh</a></td><td></td><td><a href="/pages/eVoDY5uIanfPBgnHF8qh">/pages/eVoDY5uIanfPBgnHF8qh</a></td></tr><tr><td><strong>Knowledge Base</strong></td><td>Learn how to upload information into the system and use the RAG engine to instantly retrieve it</td><td><a href="/files/v0amq2BhCCXLdbzT6d3D">/files/v0amq2BhCCXLdbzT6d3D</a></td><td></td><td><a href="/pages/3eh37C8w2HAmY6lUvEf7">/pages/3eh37C8w2HAmY6lUvEf7</a></td></tr><tr><td><strong>Apps and Integrations</strong></td><td>Learn more about WA, FB, &#x26; Telegram integrations and web installations</td><td><a href="/files/ye0GIRBzglzu2hK1bqLp">/files/ye0GIRBzglzu2hK1bqLp</a></td><td></td><td><a href="/pages/T7OoTY5oI5QwKKTpuwZP">/pages/T7OoTY5oI5QwKKTpuwZP</a></td></tr><tr><td><strong>Manage Your Workspace</strong></td><td>These resources will help you manage your Teams, Departments</td><td><a href="/files/GJgR6qGU8zGbjjShBNr3">/files/GJgR6qGU8zGbjjShBNr3</a></td><td></td><td><a href="/pages/SCP5OTSM723nCox31ALV">/pages/SCP5OTSM723nCox31ALV</a></td></tr><tr><td><strong>Guides for Human Agents</strong></td><td>Everything you need to know about your chats, history, tags, internal</td><td><a href="/files/Wa7Bl6hY4ABmJXoL0QcR">/files/Wa7Bl6hY4ABmJXoL0QcR</a></td><td></td><td><a href="/pages/jNWRzzGRA87t18NYuL0w">/pages/jNWRzzGRA87t18NYuL0w</a></td></tr><tr><td><strong>Manage Your Contacts</strong></td><td>Manage your own CRM, including the authenticated users</td><td><a href="/files/ixcdcezMEjJkZ1p7DnqW">/files/ixcdcezMEjJkZ1p7DnqW</a></td><td></td><td><a href="/pages/nc1dyFWo7l5jItCkLMSw">/pages/nc1dyFWo7l5jItCkLMSw</a></td></tr><tr><td><strong>Support</strong></td><td>Learn about severity definitions, support hours and Service Level Targets</td><td><a href="/files/Z2ujfOrYWVV2vM4hhZKC">/files/Z2ujfOrYWVV2vM4hhZKC</a></td><td></td><td><a href="/pages/b2fcasNFHPY9Oh8UCwpT">/pages/b2fcasNFHPY9Oh8UCwpT</a></td></tr><tr><td><strong>Security</strong></td><td>Learn more about our policies</td><td><a href="/files/MuxnIwIYHwM8e9B6OeUk">/files/MuxnIwIYHwM8e9B6OeUk</a></td><td></td><td><a href="/pages/42dFSNdQsTkLmjRvTwLj">/pages/42dFSNdQsTkLmjRvTwLj</a></td></tr><tr><td><strong>Troubleshooting</strong></td><td>Solutions to most common issues, latest version, notifications and more</td><td><a href="/files/MVxPVrFpYhetmnbcjNdA">/files/MVxPVrFpYhetmnbcjNdA</a></td><td></td><td><a href="/pages/plaKfV6lvi2Hg9lmze4s">/pages/plaKfV6lvi2Hg9lmze4s</a></td></tr></tbody></table>


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## Querying This Documentation
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```
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