# How to connect Tiledesk with Telegram

> **Note**: the **Telegram** integrations is available on the Tiledesk cloud version only.

First Login in **Tiledesk** Dashboard, then click “**Apps**” in the left menu and click **Install** on the Telegram icon.

### ***Step 1. Create a Bot*** <a href="#step-1-create-a-bot" id="step-1-create-a-bot"></a>

**Creating a new bot**

You can create a new bot using Bot Father.

Just talk with [BotFather](https://telegram.me/botfather) (<https://telegram.me/botfather>) or search for **@BotFather** in the Telegram app.

If you have already created a bot, then copy your telegram token and skip to Step 2. If you have lost the token, then use the **/token** command and select you bot to retrieve it.

<figure><img src="/files/t3bZR7cHSsDdIq01KCwL" alt=""><figcaption></figcaption></figure>

Otherwise use the **/newbot** command to create a new bot. The BotFather will ask you for a name and username, then an authorization token is generated for you.

The name of your bot is displayed in the contact details and elsewhere.&#x20;

The Username is a short name, to be used in mentions and telegram.me links. Usernames are 5-32 characters long and are case insensitive, but may only include Latin characters, number and underscores. Your bot’s username must end in ‘bot’, e.g. ‘**tetris\_bot**‘ or ‘**TetrisBot**‘.

<figure><img src="/files/3YQ4pLoiqcmYh32yopgJ" alt=""><figcaption></figcaption></figure>

### ***Step 2. Integration with Tiledesk***[#](https://gethelp.tiledesk.com/articles/telegram/#step-2-integration-with-tiledesk) <a href="#step-2-integration-with-tiledesk" id="step-2-integration-with-tiledesk"></a>

In your Tiledesk dashboard, enter the **Bot Name** and paste your **Bot Token** generated before, then click on **“Connect”** button.

<figure><img src="/files/8MgcMFZwvcu2fTyayywY" alt=""><figcaption></figcaption></figure>

### ***Step 3. Start messaging from Telegram to Tiledesk*** <a href="#step-3-start-messaging-from-telegram-to-tiledesk" id="step-3-start-messaging-from-telegram-to-tiledesk"></a>

Search the bot created with bot name on Telegram.

<figure><img src="/files/9Z21OOAW2rplbBPe97VX" alt=""><figcaption></figcaption></figure>

You can send a message from mobile, web or desktop application and get messages on the Tiledesk dashboard.

<figure><img src="/files/u1c02MNXGVKZHdU5311C" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/h1TJOnouEsUttsaMiF9q" alt=""><figcaption></figcaption></figure>


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