Security Measures

ROBUST PLATFORM SECURITY - AI Agents built for security and scale

With Tiledesk, teams can trust in secure and scalable AI automation solutions for their deployment needs. Here's how.

Reliability

• Employee background and reference checks in accordance with local laws.

• Audit logging of all cloud resources

Security Features

• Tiledesk follows secure credential storage best practices by storing passwords using one-way hash encrypted passwords

• Audit logging and event alerting

• Regular updates rolled out to all customers, ensuring everyone has the latest application and security innovation

• User-managed workspace access control to govern sharing privileges

• Application audit log that includes security events such as user logins or configuration changes.

• Project history tracking and rollback capability

Data Security

• Geographically distributed and encrypted offsite backups

• Fully managed multi-AZ database instances with point-in-time-restore

Network Security

• A CDN-based Web Application Firewall (WAF) and (D)DOS mitigation technologies

• Encryption-in-transit using industry-standard TLS v1.2+ to ensure that all traffic between users and Tiledesk is secure.

• All cloud-internal traffic is encrypted with mTLS with short-lived per-application certificates

Organizational Security

• Employee background and reference checks in accordance with local laws.

• Audit logging of all cloud resources

Application Security

• Code assessment through both automated and manual review processes governed by Tiledesk’s documented policies.

• Single Sign-On (SSO) support for enterprise users.

• Annual external penetration testing and vulnerability assessments.

General Data Protection Regulation (GDPR) compliance ensures that personal data is handled properly according to legal requirements, along with advanced user permissions. You can access our Privacy Policy here and our Data Processing Agreement here.

Native OpenAI Integration and the Knowledge Base - is it secure?

To learn more about how your data is being processed with us when uploading your content in the Knowledge Base, you can check the article “How the Knowledge Base Works”.