Tiledesk Help Center
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  • Welcome to Tiledesk Help Center
  • AI Chatbots and Automation
    • Quick start
    • Knowledge Base
    • Visual Builder 101
    • Actions explained
      • Reply Action
      • ChatGPT Task
      • Web Request Action
      • Send Email
      • Qapla’
      • Brevo
      • Code Action
      • Make.com Action
      • AI Prompt (Multi-LLM)
      • Transfer to a Human
      • Hidden Messages
      • Wait Action
      • Random Reply
      • Ask Knowledge Base
      • Replace Bot action
      • Add Tag
      • Capture User Reply Action
      • n8n.io
      • HubSpot
      • ChatGPT Assistant (beta)
      • How to manage an inactive chat
      • If Online Agent
      • Close Action
      • Change Department
      • Move to Unassigned Action
      • Clear Transcript Action
      • Send Whatsapp message
      • Add to Knowledge Base Action
      • Condition Action
      • AI Condition
    • Supported LLMs
  • ChatGPT Hacks
  • Prompt Engineering 101
  • Human in the Loop (HITL)
  • Apps and Integrations
    • WhatsApp Business
  • Other integrations
  • Web Integrations
  • Manage Your Workspace
    • Creating a Tiledesk Account
  • How do I invite a teammate?
  • Creating a department
  • Understanding default roles
  • Manage permissions with custom roles
  • Setting up automatic assignment
  • Customizing the appearance of the widget
  • How to manage multiple projects
  • Define the Operating Hours
  • Install widget on your website
  • Activities Log
  • Setting up Chat Routing
  • Creating groups
  • Group assignment and load balancing
  • Getting started with email ticketing in Tiledesk
  • Google Tag Manager: add Tiledesk to your sites
  • Tiledesk Analytics 101
  • Tiledesk language support
  • Canned responses in the agent chat
  • Guides for Human Agents
    • Browsing past chats in History
  • Browsing the conversations
  • Tag chats and requests
  • How to add internal Notes to conversations
  • How to send live-chat offline messages by email
  • Tiledesk Free Live Chat – Right sidebar
  • How to chat with your website visitors using Tiledesk
  • How to Update Your Profile
  • How Tiledesk notifications work
  • Setting your availability status
  • Importing a Chatbot into Tiledesk Design Studio
  • How to Assign or Add a Teammate
  • Manage Your Contacts
    • How Tiledesk manages Contacts and Leads with its CRM
  • How to certify your end-users identity
  • Support
    • How Tiledesk support packages work
  • How to contact the support of Tiledesk
  • Containerization Support Policy
  • Service Level Targets (SLTs)
  • Support hours
  • Severity definitions
  • Security
    • Data Processing Agreement (DPA)
  • Tiledesk Sub-processors
  • Security Measures
  • Troubleshooting
    • I forgot my password, what now?
  • How to access the new Chatbot Design Studio
  • How to set up a Pre-chat Form
  • Ensure you have the latest Tiledesk version
  • How to Export a Chatbot from Tiledesk Design Studio
  • Notifications
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  1. AI Chatbots and Automation

Actions explained

Reply Action

ChatGPT Task

Web Request Action

Send Email

Qapla’

Brevo

Code Action

Make.com Action

AI Prompt (Multi-LLM)

Transfer to a Human

Hidden Messages

Wait Action

Random Reply

Ask Knowledge Base

Replace Bot action

Add Tag

Capture User Reply Action

n8n.io

HubSpot

ChatGPT Assistant (beta)

How to manage an inactive chat

If Online Agent

Close Action

Change Department

Move to Unassigned Action

Clear Transcript Action

Send Whatsapp message

Add to Knowledge Base Action

Condition Action

AI Condition

PreviousProactive MessagesNextReply Action

Last updated 1 month ago