Tiledesk Help Center
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  • Welcome to Tiledesk Help Center
  • AI Chatbots and Automation
    • Quick start
    • Knowledge Base
      • Knowledge Base overview
      • Knowledge Base Administration
      • Hybrid search
      • How does the Knowledge Base work
      • Best Practices for Utilizing Tiledesk Knowledge Base Effectively
      • Indexing URLs in Tiledesk’s Knowledge Base with Advanced Options
      • Advanced Knowledge Base: AI Settings
      • How to add Multiple Knowledge Bases & link AI Agents
      • Using Buttons in an AI Workflow to Trigger the Knowledge Base
      • Self-Learning AI Agent
      • Unanswered Questions in the Knowledge Base
      • Copilot for Human Support Teams
    • Visual Builder 101
    • Actions explained
    • Supported LLMs
  • ChatGPT Hacks
  • Prompt Engineering 101
  • Human in the Loop (HITL)
  • Apps and Integrations
    • WhatsApp Business
  • Other integrations
  • Web Integrations
  • Manage Your Workspace
    • Creating a Tiledesk Account
  • How do I invite a teammate?
  • Creating a department
  • Understanding default roles
  • Manage permissions with custom roles
  • Setting up automatic assignment
  • Customizing the appearance of the widget
  • How to manage multiple projects
  • Define the Operating Hours
  • Install widget on your website
  • Activities Log
  • Setting up Chat Routing
  • Creating groups
  • Group assignment and load balancing
  • Getting started with email ticketing in Tiledesk
  • Google Tag Manager: add Tiledesk to your sites
  • Tiledesk Analytics 101
  • Tiledesk language support
  • Canned responses in the agent chat
  • Guides for Human Agents
    • Browsing past chats in History
  • Browsing the conversations
  • Tag chats and requests
  • How to add internal Notes to conversations
  • How to send live-chat offline messages by email
  • Tiledesk Free Live Chat – Right sidebar
  • How to chat with your website visitors using Tiledesk
  • How to Update Your Profile
  • How Tiledesk notifications work
  • Setting your availability status
  • Importing a Chatbot into Tiledesk Design Studio
  • How to Assign or Add a Teammate
  • Manage Your Contacts
    • How Tiledesk manages Contacts and Leads with its CRM
  • How to certify your end-users identity
  • Support
    • How Tiledesk support packages work
  • How to contact the support of Tiledesk
  • Containerization Support Policy
  • Service Level Targets (SLTs)
  • Support hours
  • Severity definitions
  • Security
    • Data Processing Agreement (DPA)
  • Tiledesk Sub-processors
  • Security Measures
  • Troubleshooting
    • I forgot my password, what now?
  • How to access the new Chatbot Design Studio
  • How to set up a Pre-chat Form
  • Ensure you have the latest Tiledesk version
  • How to Export a Chatbot from Tiledesk Design Studio
  • Notifications
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  1. AI Chatbots and Automation

Knowledge Base

Knowledge Base overview

Knowledge Base Administration

Hybrid search

How does the Knowledge Base work

Best Practices for Utilizing Tiledesk Knowledge Base Effectively

Indexing URLs in Tiledesk’s Knowledge Base with Advanced Options

Advanced Knowledge Base: AI Settings

How to add Multiple Knowledge Bases & link AI Agents

Using Buttons in an AI Workflow to Trigger the Knowledge Base

Self-Learning AI Agent

Unanswered Questions in the Knowledge Base

Copilot for Human Support Teams

PreviousSetting Language Filters in a BlockNextKnowledge Base overview

Last updated 2 months ago