Tiledesk Help Center
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  • Welcome to Tiledesk Help Center
  • AI Chatbots and Automation
    • Quick start
      • How to transfer my chatbot to a live agent
      • How to create a chatbot from scratch
      • How to move from a web-widget to WhatsApp chat
      • Setting Language Filters in a Block
    • Knowledge Base
      • Knowledge Base overview
      • Hybrid search
      • How does the Knowledge Base work
      • Best Practices for Utilizing Tiledesk Knowledge Base Effectively
      • Indexing URLs in Tiledesk’s Knowledge Base with Advanced Options
      • Advanced Knowledge Base: AI Settings
      • How to add Multiple Knowledge Bases & link Chatbots
      • Adding a Knowledge Base
      • Using Buttons in a Chatbot Flow to Trigger Knowledge Base
      • Self-Learning AI Agent
      • Unanswered Questions in the Knowledge Base
      • Copilot for Human Support Teams
    • Visual Builder 101
      • How to Create a Block
      • How to connect your blocks
      • How to scroll, zoom, move Blocks & Actions
      • Copy and Paste Blocks and Actions for faster conversation design
      • Flow’s Attributes
      • Avoid dead loops
    • Actions explained
      • Reply Action
      • ChatGPT Task
      • Web Request Action
      • Send Email
      • Qapla’
      • Brevo
      • Code Action
      • Make.com Action
      • AI Prompt (Multi-LLM)
      • Transfer to a Human
      • Hidden Messages
      • Wait Action
      • Random Reply
      • Ask Knowledge Base
      • Replace Bot action
      • Add Tag
      • Capture User Reply Action
      • n8n.io
      • HubSpot
      • ChatGPT Assistant (beta)
      • How to manage an inactive chat
      • If Online Agent
      • Close Action
      • Change Department
      • Move to Unassigned Action
      • Clear Transcript Action
      • Send Whatsapp message
      • Add to Knowledge Base Action
  • ChatGPT Hacks
    • How to connect your Knowledge Base for GPT automation
    • Learn how to prioritize Inbound Requests thanks to ChatGPT
    • Create an AI Assistant in OpenAI
    • Mix multiple Knowledge Bases outcomes
    • How to send your images through AI
    • How to use GPT & Set of Variables to make enquires about products
  • Prompt Engineering 101
    • How to Draft a Step-by-Step Prompt for Effective Customer Support
  • Human in the Loop (HITL)
    • Human in the loop: chatbot back in the conversation
  • Apps and Integrations
    • WhatsApp Business
      • How to configure a WhatsApp Business account
      • How to connect Tiledesk with WhatsApp Business
      • How to use WhatsApp templates with Tiledesk
      • How to perform a WhatsApp broadcast using Tiledesk and Customer.io
      • How to perform a WhatsApp broadcast using Tiledesk
      • How to set up a webhook for your WhatsApp updates
      • How to integrate ActiveCampaign with Tiledesk
  • Other integrations
    • How to connect Tiledesk with Telegram
    • How to integrate Facebook Messenger with Tiledesk
    • Connect Your Tiledesk Bot to Thousands of Apps Using Make.com
    • How to Connect Your Bot to Slack
    • Integrate Tiledesk AI Agent with Zendesk Ticketing
    • Voice Feature Overview
    • How to Send WhatsApp Templates via Tiledesk Webhook and HubSpot Workflow
    • How to Retrieve Data from Make.com to Tiledesk
    • How to configure the App Book your holiday with a bot
  • Web Integrations
    • How to install Tiledesk on Shopify
    • How to install Tiledesk on Prestashop
    • How to install Tiledesk on Wordpress
    • How to Install the Tiledesk Live Chat Widget on a Wix Website
    • How to Install the Tiledesk Live Chat Widget on a BigCommerce Website
    • How to install Tiledesk on Joomla
    • How to Install the Tiledesk Live Chat Widget on a Magento Website
  • Manage Your Workspace
    • Creating a Tiledesk Account
  • How do I invite a teammate?
  • Creating a department
  • Understanding default roles
  • Manage permissions with custom roles
  • Setting up automatic assignment
  • Customizing the appearance of the widget
  • How to manage multiple projects
  • Define the Operating Hours
  • Install widget on your website
  • Activities Log
  • Setting up Chat Routing
  • Creating groups
  • Getting started with email ticketing in Tiledesk
  • Google Tag Manager: add Tiledesk to your sites
  • Tiledesk Analytics 101
  • Tiledesk language support
  • Canned responses in the agent chat
  • Guides for Human Agents
    • Browsing past chats in History
  • Browsing the conversations
  • Tag chats and requests
  • How to add internal Notes to conversations
  • How to send live-chat offline messages by email
  • Tiledesk Free Live Chat – Right sidebar
  • How to chat with your website visitors using Tiledesk
  • How to Update Your Profile
  • How Tiledesk notifications work
  • Setting your availability status
  • Importing a Chatbot into Tiledesk Design Studio
  • How to Assign or Add a Teammate
  • Manage Your Contacts
    • How Tiledesk manages Contacts and Leads with its CRM
  • How to certify your end-users identity
  • Support
    • How Tiledesk support packages work
  • How to contact the support of Tiledesk
  • Containerization Support Policy
  • Service Level Targets (SLTs)
  • Support hours
  • Severity definitions
  • Security
    • Data Processing Agreement (DPA)
  • Tiledesk Sub-processors
  • Security Measures
  • Troubleshooting
    • I forgot my password, what now?
  • How to access the new Chatbot Design Studio
  • How to set up a Pre-chat Form
  • Ensure you have the latest Tiledesk version
  • How to Export a Chatbot from Tiledesk Design Studio
  • Notifications
    • Tiledesk email notifications for assigned and unassigned conversations
    • Configuring push notification in Firefox
    • How to configure push notification in Chrome
    • Not receiving Tiledesk push notifications in Google Chrome (on Mac)
    • Not hearing Tiledesk push notifications in Google Chrome
    • Not hearing Tiledesk push notifications in Firefox
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On this page
  1. AI Chatbots and Automation

Quick start

How to transfer my chatbot to a live agent

How to create a chatbot from scratch

How to move from a web-widget to WhatsApp chat

Setting Language Filters in a Block

PreviousWelcome to Tiledesk Help CenterNextHow to transfer my chatbot to a live agent

Last updated 1 month ago