# Random Reply

Would you like to make your conversation flow more dynamic? The Random Reply action can help you send back randomly selected messages chosen from a static set. 

This cool action allows you to define a set of responses, and the system will randomly pick one of them to share with customers.

#### Step-by-Step Guide to Using Random Reply in Action[#](https://gethelp.tiledesk.com/articles/how-to-use-the-random-reply-action-in-design-studio/#step-by-step-guide-to-using-random-reply-in-action) <a href="#step-by-step-guide-to-using-random-reply-in-action" id="step-by-step-guide-to-using-random-reply-in-action"></a>

To use this action, you need to select it from the left side menu and insert it into the block where you want to use it.

<figure><img src="/files/MLysURcSHEidXhNXP6se" alt=""><figcaption></figcaption></figure>

\
I will insert it in the first block to send different welcome messages to users.

As you can see in the image below, by clicking on the block, a new right-side menu will appear that allows you to insert different messages. I will add these to the system:

* *Hi there, thanks for visiting our website. How may I help you?*
* *Welcome, what brings you here today?*
* *Greetings! How can I assist you today?*
* *Hi! What can I do for you today?*

<figure><img src="/files/4xsDFhGuhDk8xxcv9yOs" alt=""><figcaption></figcaption></figure>

That’s all! Let’s test the bot by initiating the conversation twice.

<figure><img src="/files/maoIQeJFSmPXrDoFyrZc" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/cbeeWZqt5KefMA4nIV3G" alt=""><figcaption></figcaption></figure>

As you can see, in each iteration, one welcome message has been sent to the user. Hope this helps!

To read more about AI agents, please visit [www.tiledesk.com](https://tiledesk.com/).&#x20;

To get started for free, [click here](https://panel.tiledesk.com/v3/dashboard/#/signup)

Also, if you have any questions, do not hesitate to contact us via <support@tiledesk.com>.


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