# AI Chatbots and Automation

- [Quick start](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start.md)
- [How to transfer my chatbot to a live agent](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start/how-to-transfer-my-chatbot-to-a-live-agent.md)
- [How to create a chatbot from scratch](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start/how-to-create-a-chatbot-from-scratch.md)
- [How to move from a web-widget to WhatsApp chat](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start/how-to-move-from-a-web-widget-to-whatsapp-chat.md)
- [Setting Language Filters in a Block](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start/setting-language-filters-in-a-block.md)
- [Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base.md)
- [Knowledge Base overview](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/knowledge-base-overview.md): Managing Information Retrieval with Tiledesk native RAG
- [Knowledge Base Administration](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/knowledge-base-administration.md): Organize, preview, and control knowledge bases to improve AI responses.
- [Hybrid search](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/hybrid-search.md)
- [Re-ranking](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/re-ranking.md): Re-ranking in Tiledesk: How It Works and Why It Matters
- [How does the Knowledge Base work](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/how-does-the-knowledge-base-work.md): Tiledesk "Standard" Retrieval-Augmented Generation (RAG) architecture
- [Best Practices for Utilizing Tiledesk Knowledge Base Effectively](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/best-practices-for-utilizing-tiledesk-knowledge-base-effectively.md): Optimize your Tiledesk Knowledge Base with content clarity, hybrid search, regular testing, analytics, and version control.
- [Indexing URLs in Tiledesk’s Knowledge Base with Advanced Options](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/indexing-urls-in-tiledesks-knowledge-base-with-advanced-options.md): Index website URLs in Tiledesk’s Knowledge Base using customizable tags, classes, and filtering for precise content indexing.
- [How to Use Synchronized Sitemap in Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/how-to-use-synchronized-sitemap-in-knowledge-base.md)
- [Advanced Knowledge Base: AI Settings](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/advanced-knowledge-base-ai-settings.md): Configure advanced AI settings in Tiledesk to optimize AI Agent accuracy, tone, and response quality.
- [How to add Multiple Knowledge Bases & link AI Agents](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/how-to-add-multiple-knowledge-bases-and-link-ai-agents.md): Add and connect multiple knowledge bases in Tiledesk and assign them to different AI agents for precise, layered information retrieval.
- [Adding a Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/adding-a-knowledge-base.md)
- [Using Buttons in an AI Workflow to Trigger the Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/using-buttons-in-an-ai-workflow-to-trigger-the-knowledge-base.md): Use buttons to trigger Knowledge Base queries in Tiledesk flows.
- [Self-Learning AI Agent](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/self-learning-ai-agent.md): Turn resolved human-handled chats into new KB articles so your AI agent improves over time—no manual updates needed.
- [Unanswered Questions in the Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/unanswered-questions-in-the-knowledge-base.md): Identify and review unanswered user queries to effortlessly expand your Knowledge Base.
- [Copilot for Human Support Teams](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/copilot-for-human-support-teams.md): Let Copilot draft KB-based responses for operators to tweak and send, boosting speed and consistency.
- [Using Tags in Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/using-tags-in-knowledge-base.md)
- [Visual Builder 101](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101.md)
- [How to Create a Block](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/how-to-create-a-block.md)
- [How to connect your blocks](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/how-to-connect-your-blocks.md)
- [How to scroll, zoom, move Blocks & Actions](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/how-to-scroll-zoom-move-blocks-and-actions.md)
- [Duplicate Blocks and Actions](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/duplicate-blocks-and-actions.md)
- [Flow’s Attributes](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/flows-attributes.md)
- [Avoid dead loops](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/avoid-dead-loops.md)
- [Proactive Messages](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/proactive-messages.md)
- [Multiple AI agents assigned to different pages or websites](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/multiple-ai-agents-assigned-to-different-pages-or-websites.md)
- [Actions explained](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained.md)
- [Reply Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/reply-action.md): The “core” of conversational automations
- [ChatGPT Task](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/chatgpt-task.md)
- [Web Request Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/web-request-action.md)
- [Send Email](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/send-email.md)
- [Qapla’](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/qapla.md)
- [Brevo](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/brevo.md)
- [Code Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/code-action.md)
- [Make.com Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/make.com-action.md)
- [AI Prompt (Multi-LLM)](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/ai-prompt-multi-llm.md)
- [Transfer to a Human](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/transfer-to-a-human.md)
- [Hidden Messages](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/hidden-messages.md)
- [Wait Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/wait-action.md)
- [Random Reply](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/random-reply.md)
- [Ask Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/ask-knowledge-base.md)
- [Replace AI Agent action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/replace-ai-agent-action.md)
- [Add Tag](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/add-tag.md)
- [Capture User Reply Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/capture-user-reply-action.md)
- [n8n.io](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/n8n.io.md)
- [HubSpot](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/hubspot.md)
- [ChatGPT Assistant (beta)](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/chatgpt-assistant-beta.md)
- [How to manage an inactive chat](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/how-to-manage-an-inactive-chat.md)
- [If Online Agent](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/if-online-agent.md)
- [Close Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/close-action.md)
- [Change Department](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/change-department.md)
- [Move to Unassigned Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/move-to-unassigned-action.md)
- [Clear Transcript Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/clear-transcript-action.md)
- [Send Whatsapp message](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/send-whatsapp-message.md)
- [Add to Knowledge Base Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/add-to-knowledge-base-action.md)
- [Condition Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/condition-action.md)
- [AI Condition](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/ai-condition.md)
- [If operating hours](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/if-operating-hours.md)
- [Supported LLMs](https://guide.tiledesk.com/ai-chatbots-and-automation/supported-llms.md): Tiledesk's supported LLMs and integrations
- [Automations](https://guide.tiledesk.com/ai-chatbots-and-automation/automations.md)
- [Webhooks Automations](https://guide.tiledesk.com/ai-chatbots-and-automation/automations/webhooks-automations.md)
- [Build Agentic Sentiment Analysis](https://guide.tiledesk.com/ai-chatbots-and-automation/automations/build-agentic-sentiment-analysis.md)
- [AI Agent that Schedules meetings via MCP server](https://guide.tiledesk.com/ai-chatbots-and-automation/automations/ai-agent-that-schedules-meetings-via-mcp-server.md)


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