Tiledesk Help Center

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Tiledesk Help Center

Welcome to Tiledesk Help Center
AI Chatbots and Automation
ChatGPT Hacks
Prompt Engineering 101
Human in the Loop (HITL)
Apps and Integrations
- WhatsApp Business
Other integrations
Web Integrations
Manage Your Workspace
- Creating a Tiledesk Account
How do I invite a teammate?
Creating a department
Understanding default roles
Manage permissions with custom roles
Setting up automatic assignment
Customize chat widget
How to manage multiple projects
Define the Operating Hours
Install widget on your website
Web Widget Accessibility
Activities Log
Setting up Chat Routing
Creating groups
Group assignment and load balancing
Getting started with email ticketing in Tiledesk
Google Tag Manager: add Tiledesk to your sites
Tiledesk Analytics 101
Tiledesk language support
Canned responses in the agent chat
Guides for Human Agents
- Browsing past chats in History
Browsing the conversations
Tag chats and requests
How to add internal Notes to conversations
How to send live-chat offline messages by email
Tiledesk Free Live Chat – Right sidebar
How to chat with your website visitors using Tiledesk
How to Update Your Profile
How Tiledesk notifications work
Setting your availability status
Importing a Chatbot into Tiledesk Design Studio
How to Assign or Add a Teammate
Manage Your Contacts
- How Tiledesk manages Contacts and Leads with its CRM
How to certify your end-users identity
Support
- How Tiledesk support packages work
How to contact the support of Tiledesk
Containerization Support Policy
Service Level Targets (SLTs)
Support hours
Severity definitions
Security
- Data Processing Agreement (DPA)
Tiledesk Sub-processors
Security Measures
Troubleshooting
- I forgot my password, what now?
How to access the new Chatbot Design Studio
How to set up a Pre-chat Form
Ensure you have the latest Tiledesk version
How to Export a Chatbot from Tiledesk Design Studio
Notifications

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AI Chatbots and Automation

Automations

Webhooks Automations

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