How to create WhatsApp Broadcasts

The WhatsApp Broadcasts feature enables you to send a single, templated message from your WhatsApp Business Account to a large number of contacts at once. This is ideal for sending announcements, marketing promotions, order updates, or event reminders efficiently and at scale.

To use this feature:

You must have a WhatsApp Business account connected to Tiledesk (see Related Articles below)
Send all messages using pre-approved WhatsApp message templates (this ensures compliance with WhatsApp policies and provides a structured and reliable messaging format for recipients).

To guarantee maximum compatibility across different WhatsApp Business Platform implementations, we recommend using templates that rely exclusively on numbered variables (e.g., {{1}}, {{2}}, {{3}}) within the message body. This approach follows Meta’s official guidelines and helps avoid potential issues related to named variables, which may be handled inconsistently by external systems.

The image below shows an example of a properly configured template.

To begin creating a broadcast from the left sidebar select the WhatsApp Broadcast menu item and then click on the New broadcast button

In the New broadcast page follow this step

Choose a template

Locate the "Choose a Template" combo box.
Click selection button to view all available templates from your linked WhatsApp Business Account.
Select the appropriate template for your message (e.g., appointment_reminder, health_tip).

Import Contacts from a CSV File

Click the "Import from CSV" button
A dialog window will open. Download the sample file by clicking the link for dental_office.csv (or the suggested file name). Use this file as a guide to format your CSV correctly.

Prepare your CSV file following the sample structure (note: In the CSV file, the column names have the same name as the placeholders in the template preview). The most important column is phone_number, which must be in international format: a +, the country dial code, and the full phone number. Example: +1 555 123 4567.
Upload your CSV file by clicking "Choose File"