# How to Send WhatsApp Messages to Contacts

The **Send WhatsApp Message** feature allows you to send templated WhatsApp messages directly to individual contacts from your contact list. This is ideal for sending personalized communications such as appointment confirmations, follow-ups, promotional offers, or important updates to specific contacts.

Before sending WhatsApp messages to contacts, ensure you have:

* A WhatsApp Business Account connected to Tiledesk (see [Related Articles](#related-articles) below)
* Pre-approved WhatsApp message templates (this ensures compliance with WhatsApp policies and provides a structured and reliable messaging format for recipients). To guarantee maximum compatibility across different WhatsApp Business Platform implementations, we **recommend using templates that rely exclusively on numbered variables (e.g., {{1}}, {{2}}, {{3}})** within the message body.

<figure><img src="/files/oaMrOHtT0q4vMc5YVhjD" alt=""><figcaption></figcaption></figure>

* Contacts with valid phone numbers in your Tiledesk contact list (the phone number must be in  **international format**: a **+**, the **country dial code (**&#x74;he international prefi&#x78;**)** , and the **full phone number (**&#x65;xample: `+1 555 123 4567`**).**<br>

#### How to Send a WhatsApp Message to a Contact

#### Step 1: Access the Contacts List

Navigate to the **Contacts** section from the left sidebar menu to view your contact list.

#### Step 2: Select a Contact

Locate the contact you want to message in the contacts list. Each contact row includes a **WhatsApp message button** for quick access. Click the **WhatsApp message button** next to the contact's name. This will open the **WhatsApp Message dialog box**

<figure><img src="/files/fLfTZdyQoHrMOZeQlTg5" alt=""><figcaption></figcaption></figure>

#### Step 3: the WhatsApp Message Dialog

In the WhatsApp Message dialog **Select a template** from the dropdown menu

* Choose the template that matches your communication needs (e.g., `appointment_reminder`, `order_confirmation`, `promotional_offer`)
* After selecting a template (the template preview will display the message structure with placeholders), customize the template variables to personalize the message

<figure><img src="/files/pOr8nIhTJ4wbDFYGRQXy" alt=""><figcaption></figcaption></figure>

Once you've completed customizing the template variables click **Send** to deliver the message via WhatsApp

#### Tracking Message Status

After sending the message, you can monitor its delivery status (Delivered, Read, Error ...) in the "Sent Messages"section on the contact details page&#x20;

<figure><img src="/files/6jCTxj1cqmt62MkzORIw" alt=""><figcaption></figcaption></figure>

More detailed information is available by clicking on the arrow next to the sent message

<figure><img src="/files/xZ7tDH3IKNKR0lki1zQI" alt=""><figcaption></figcaption></figure>

#### Related Articles

* [How to configure a WhatsApp Business account](/apps-and-integrations/whatsapp-business/how-to-connect-tiledesk-with-whatsapp-business.md)
* [How to connect Tiledesk with WhatsApp Business](/apps-and-integrations/whatsapp-business/how-to-connect-tiledesk-with-whatsapp-business.md)
* [How to use WhatsApp templates with Tiledesk](/apps-and-integrations/whatsapp-business/how-to-use-whatsapp-templates-with-tiledesk.md)


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