How to Send WhatsApp Messages to Contacts

The Send WhatsApp Message feature allows you to send templated WhatsApp messages directly to individual contacts from your contact list. This is ideal for sending personalized communications such as appointment confirmations, follow-ups, promotional offers, or important updates to specific contacts.

Before sending WhatsApp messages to contacts, ensure you have:

A WhatsApp Business Account connected to Tiledesk (see Related Articles below)
Pre-approved WhatsApp message templates (this ensures compliance with WhatsApp policies and provides a structured and reliable messaging format for recipients). To guarantee maximum compatibility across different WhatsApp Business Platform implementations, we recommend using templates that rely exclusively on numbered variables (e.g., {{1}}, {{2}}, {{3}}) within the message body.

Contacts with valid phone numbers in your Tiledesk contact list (the phone number must be in international format: a +, the country dial code (the international prefix) , and the full phone number (example: +1 555 123 4567).

How to Send a WhatsApp Message to a Contact

Step 1: Access the Contacts List

Navigate to the Contacts section from the left sidebar menu to view your contact list.

Step 2: Select a Contact

Locate the contact you want to message in the contacts list. Each contact row includes a WhatsApp message button for quick access. Click the WhatsApp message button next to the contact's name. This will open the WhatsApp Message dialog box

Step 3: the WhatsApp Message Dialog

In the WhatsApp Message dialog Select a template from the dropdown menu

Choose the template that matches your communication needs (e.g., appointment_reminder, order_confirmation, promotional_offer)
After selecting a template (the template preview will display the message structure with placeholders), customize the template variables to personalize the message