> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-send-whatsapp-messages-to-contacts.md).
# How to Send WhatsApp Messages to Contacts
The **Send WhatsApp Message** feature allows you to send templated WhatsApp messages directly to individual contacts from your contact list. This is ideal for sending personalized communications such as appointment confirmations, follow-ups, promotional offers, or important updates to specific contacts.
Before sending WhatsApp messages to contacts, ensure you have:
* A WhatsApp Business Account connected to Tiledesk (see [Related Articles](#related-articles) below)
* Pre-approved WhatsApp message templates (this ensures compliance with WhatsApp policies and provides a structured and reliable messaging format for recipients). To guarantee maximum compatibility across different WhatsApp Business Platform implementations, we **recommend using templates that rely exclusively on numbered variables (e.g., {{1}}, {{2}}, {{3}})** within the message body.
* Contacts with valid phone numbers in your Tiledesk contact list (the phone number must be in **international format**: a **+**, the **country dial code (**the international prefix**)** , and the **full phone number (**example: `+1 555 123 4567`**).**
#### How to Send a WhatsApp Message to a Contact
#### Step 1: Access the Contacts List
Navigate to the **Contacts** section from the left sidebar menu to view your contact list.
#### Step 2: Select a Contact
Locate the contact you want to message in the contacts list. Each contact row includes a **WhatsApp message button** for quick access. Click the **WhatsApp message button** next to the contact's name. This will open the **WhatsApp Message dialog box**
#### Step 3: the WhatsApp Message Dialog
In the WhatsApp Message dialog **Select a template** from the dropdown menu
* Choose the template that matches your communication needs (e.g., `appointment_reminder`, `order_confirmation`, `promotional_offer`)
* After selecting a template (the template preview will display the message structure with placeholders), customize the template variables to personalize the message
Once you've completed customizing the template variables click **Send** to deliver the message via WhatsApp
#### Tracking Message Status
After sending the message, you can monitor its delivery status (Delivered, Read, Error ...) in the "Sent Messages"section on the contact details page
More detailed information is available by clicking on the arrow next to the sent message
#### Related Articles
* [How to configure a WhatsApp Business account](/apps-and-integrations/whatsapp-business/how-to-connect-tiledesk-with-whatsapp-business.md)
* [How to connect Tiledesk with WhatsApp Business](/apps-and-integrations/whatsapp-business/how-to-connect-tiledesk-with-whatsapp-business.md)
* [How to use WhatsApp templates with Tiledesk](/apps-and-integrations/whatsapp-business/how-to-use-whatsapp-templates-with-tiledesk.md)
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