> For the complete documentation index, see [llms.txt](https://guide.tiledesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.tiledesk.com/manage-your-workspace/understanding-default-roles.md).
# Understanding default roles
### ***About Chat default roles***
\
Every Tiledesk project includes three roles: Agent, Administrator, and Owner. Each of these roles has standard permissions and capabilities by default and cannot be modified or deleted.
**Agents** can:
* Chat with customers
* View and manage active or archived chats assigned to them or to the group they belong to (if they belong to a department configured with a group).
* Add another teammates to a conversation assigned to them or to the group they belong; forward a conversation to another teammate or to a chatbot (only chatbots marked as available to the agent)
* Configure personal settings
* View the contacts
* Archive conversations
* Add tags to contacts and conversations
* Cancel the personal account
**Administrators** have all of the default agent privileges. In addition, an administrator can:
* View all the active and archived chats
* Configure Operating hours, Email ticketing and Smart assignment
* Manage Advanced settings
* Manage Flows, Knowledge Bases, Departments and Groups
* Create canned responses
* Add tags to teammates
* Setup integrations
* See Analytics, Activities and Automations Log
* Trash and restore contacts
* Invite teammates
* Change the teammates role
* Disable and restore teammates
* Remove a teammate from the project
The **Owner** has all the default administrator and agent privileges. In addition, the account Owner can:
* Upgrade or downgrade the account’s plan
* Delete permanently chats
* Delete permanently contacts
* Customize email templates
* Manage Security (i.e. Enable IP restrictions)
* Ban visitor
* Request monthly quotas increase
* Cancel the project account
***
Please note that you can also **create your own pre-set roles**; more on the article [**Manage permission with custom roles**](/manage-your-workspace/manage-permissions-with-custom-roles.md)
***
Feel free to reach out to let us know how are you finding Tiledesk on
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