# Understanding default roles ### ***About Chat default roles*** \ Every Tiledesk project includes three roles: Agent, Administrator, and Owner. Each of these roles has standard permissions and capabilities by default and cannot be modified or deleted. **Agents** can: * Chat with customers * View and manage active or archived chats assigned to them or to the group they belong to (if they belong to a department configured with a group). * Add another teammates to a conversation assigned to them or to the group they belong; forward a conversation to another teammate or to a chatbot (only chatbots marked as available to the agent) * Configure personal settings * View the contacts * Archive conversations * Add tags to contacts and conversations * Cancel the personal account **Administrators** have all of the default agent privileges. In addition, an administrator can: * View all the active and archived chats * Configure Operating hours, Email ticketing and Smart assignment * Manage Advanced settings * Manage Flows, Knowledge Bases, Departments and Groups * Create canned responses * Add tags to teammates * Setup integrations * See Analytics, Activities and Automations Log * Trash and restore contacts * Invite teammates * Change the teammates role * Disable and restore teammates * Remove a teammate from the project The **Owner** has all the default administrator and agent privileges. In addition, the account Owner can: * Upgrade or downgrade the account’s plan * Delete permanently chats * Delete permanently contacts * Customize email templates * Manage Security (i.e. Enable IP restrictions) * Ban visitor * Request monthly quotas increase * Cancel the project account *** Please note that you can also **create your own pre-set roles**; more on the article [**Manage permission with custom roles**](/manage-your-workspace/manage-permissions-with-custom-roles.md) *** Feel free to reach out to let us know how are you finding Tiledesk on --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.tiledesk.com/manage-your-workspace/understanding-default-roles.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.