# Tiledesk Help Center

## Tiledesk Help Center

- [Welcome to Tiledesk Help Center](https://guide.tiledesk.com/readme.md)
- [Quick start](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start.md)
- [How to transfer my chatbot to a live agent](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start/how-to-transfer-my-chatbot-to-a-live-agent.md)
- [How to create a chatbot from scratch](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start/how-to-create-a-chatbot-from-scratch.md)
- [How to move from a web-widget to WhatsApp chat](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start/how-to-move-from-a-web-widget-to-whatsapp-chat.md)
- [Setting Language Filters in a Block](https://guide.tiledesk.com/ai-chatbots-and-automation/quick-start/setting-language-filters-in-a-block.md)
- [Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base.md)
- [Knowledge Base overview](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/knowledge-base-overview.md): Managing Information Retrieval with Tiledesk native RAG
- [Knowledge Base Administration](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/knowledge-base-administration.md): Organize, preview, and control knowledge bases to improve AI responses.
- [Hybrid search](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/hybrid-search.md)
- [Re-ranking](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/re-ranking.md): Re-ranking in Tiledesk: How It Works and Why It Matters
- [How does the Knowledge Base work](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/how-does-the-knowledge-base-work.md): Tiledesk "Standard" Retrieval-Augmented Generation (RAG) architecture
- [Best Practices for Utilizing Tiledesk Knowledge Base Effectively](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/best-practices-for-utilizing-tiledesk-knowledge-base-effectively.md): Optimize your Tiledesk Knowledge Base with content clarity, hybrid search, regular testing, analytics, and version control.
- [Indexing URLs in Tiledesk’s Knowledge Base with Advanced Options](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/indexing-urls-in-tiledesks-knowledge-base-with-advanced-options.md): Index website URLs in Tiledesk’s Knowledge Base using customizable tags, classes, and filtering for precise content indexing.
- [How to Use Synchronized Sitemap in Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/how-to-use-synchronized-sitemap-in-knowledge-base.md)
- [Advanced Knowledge Base: AI Settings](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/advanced-knowledge-base-ai-settings.md): Configure advanced AI settings in Tiledesk to optimize AI Agent accuracy, tone, and response quality.
- [How to add Multiple Knowledge Bases & link AI Agents](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/how-to-add-multiple-knowledge-bases-and-link-ai-agents.md): Add and connect multiple knowledge bases in Tiledesk and assign them to different AI agents for precise, layered information retrieval.
- [Adding a Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/adding-a-knowledge-base.md)
- [Using Buttons in an AI Workflow to Trigger the Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/using-buttons-in-an-ai-workflow-to-trigger-the-knowledge-base.md): Use buttons to trigger Knowledge Base queries in Tiledesk flows.
- [Self-Learning AI Agent](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/self-learning-ai-agent.md): Turn resolved human-handled chats into new KB articles so your AI agent improves over time—no manual updates needed.
- [Unanswered Questions in the Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/unanswered-questions-in-the-knowledge-base.md): Identify and review unanswered user queries to effortlessly expand your Knowledge Base.
- [Copilot for Human Support Teams](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/copilot-for-human-support-teams.md): Let Copilot draft KB-based responses for operators to tweak and send, boosting speed and consistency.
- [Using Tags in Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/knowledge-base/using-tags-in-knowledge-base.md)
- [Visual Builder 101](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101.md)
- [How to Create a Block](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/how-to-create-a-block.md)
- [How to connect your blocks](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/how-to-connect-your-blocks.md)
- [How to scroll, zoom, move Blocks & Actions](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/how-to-scroll-zoom-move-blocks-and-actions.md)
- [Duplicate Blocks and Actions](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/duplicate-blocks-and-actions.md)
- [Flow’s Attributes](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/flows-attributes.md)
- [Avoid dead loops](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/avoid-dead-loops.md)
- [Proactive Messages](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/proactive-messages.md)
- [Multiple AI agents assigned to different pages or websites](https://guide.tiledesk.com/ai-chatbots-and-automation/visual-builder-101/multiple-ai-agents-assigned-to-different-pages-or-websites.md)
- [Actions explained](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained.md)
- [Reply Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/reply-action.md): The “core” of conversational automations
- [ChatGPT Task](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/chatgpt-task.md)
- [Web Request Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/web-request-action.md)
- [Send Email](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/send-email.md)
- [Qapla’](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/qapla.md)
- [Brevo](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/brevo.md)
- [Code Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/code-action.md)
- [Make.com Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/make.com-action.md)
- [AI Prompt (Multi-LLM)](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/ai-prompt-multi-llm.md)
- [Transfer to a Human](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/transfer-to-a-human.md)
- [Hidden Messages](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/hidden-messages.md)
- [Wait Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/wait-action.md)
- [Random Reply](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/random-reply.md)
- [Ask Knowledge Base](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/ask-knowledge-base.md)
- [Replace AI Agent action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/replace-ai-agent-action.md)
- [Add Tag](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/add-tag.md)
- [Capture User Reply Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/capture-user-reply-action.md)
- [n8n.io](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/n8n.io.md)
- [HubSpot](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/hubspot.md)
- [ChatGPT Assistant (beta)](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/chatgpt-assistant-beta.md)
- [How to manage an inactive chat](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/how-to-manage-an-inactive-chat.md)
- [If Online Agent](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/if-online-agent.md)
- [Close Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/close-action.md)
- [Change Department](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/change-department.md)
- [Move to Unassigned Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/move-to-unassigned-action.md)
- [Clear Transcript Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/clear-transcript-action.md)
- [Send Whatsapp message](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/send-whatsapp-message.md)
- [Add to Knowledge Base Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/add-to-knowledge-base-action.md)
- [Condition Action](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/condition-action.md)
- [AI Condition](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/ai-condition.md)
- [If operating hours](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/if-operating-hours.md)
- [JSON Condition](https://guide.tiledesk.com/ai-chatbots-and-automation/actions-explained/json-condition.md)
- [Supported LLMs](https://guide.tiledesk.com/ai-chatbots-and-automation/supported-llms.md): Tiledesk's supported LLMs and integrations
- [Automations](https://guide.tiledesk.com/ai-chatbots-and-automation/automations.md)
- [Webhooks Automations](https://guide.tiledesk.com/ai-chatbots-and-automation/automations/webhooks-automations.md)
- [Build Agentic Sentiment Analysis](https://guide.tiledesk.com/ai-chatbots-and-automation/automations/build-agentic-sentiment-analysis.md)
- [AI Agent that Schedules meetings via MCP server](https://guide.tiledesk.com/ai-chatbots-and-automation/automations/ai-agent-that-schedules-meetings-via-mcp-server.md)
- [ChatGPT Hacks](https://guide.tiledesk.com/chatgpt-hacks.md)
- [How to connect your Knowledge Base for GPT automation](https://guide.tiledesk.com/chatgpt-hacks/how-to-connect-your-knowledge-base-for-gpt-automation.md)
- [Learn how to prioritize Inbound Requests thanks to ChatGPT](https://guide.tiledesk.com/chatgpt-hacks/learn-how-to-prioritize-inbound-requests-thanks-to-chatgpt.md)
- [Create an AI Assistant in OpenAI](https://guide.tiledesk.com/chatgpt-hacks/create-an-ai-assistant-in-openai.md)
- [Mix multiple Knowledge Bases outcomes](https://guide.tiledesk.com/chatgpt-hacks/mix-multiple-knowledge-bases-outcomes.md)
- [How to send your images through AI](https://guide.tiledesk.com/chatgpt-hacks/how-to-send-your-images-through-ai.md)
- [How to use GPT & Set of Variables to make enquires about products](https://guide.tiledesk.com/chatgpt-hacks/how-to-use-gpt-and-set-of-variables-to-make-enquires-about-products.md)
- [Prompt Engineering 101](https://guide.tiledesk.com/prompt-engineering-101.md)
- [How to Draft a Step-by-Step Prompt for Effective Customer Support](https://guide.tiledesk.com/prompt-engineering-101/how-to-draft-a-step-by-step-prompt-for-effective-customer-support.md)
- [Human in the Loop (HITL)](https://guide.tiledesk.com/human-in-the-loop-hitl.md)
- [Human in the loop: chatbot back in the conversation](https://guide.tiledesk.com/human-in-the-loop-hitl/human-in-the-loop-chatbot-back-in-the-conversation.md)
- [WhatsApp Business](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business.md)
- [How to configure a WhatsApp Business account](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-configure-a-whatsapp-business-account.md)
- [How to connect Tiledesk with WhatsApp Business](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-connect-tiledesk-with-whatsapp-business.md)
- [How to use WhatsApp templates with Tiledesk](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-use-whatsapp-templates-with-tiledesk.md)
- [How to perform a WhatsApp broadcast using Tiledesk and Customer.io](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-perform-a-whatsapp-broadcast-using-tiledesk-and-customer.io.md)
- [How to perform a WhatsApp broadcast using Tiledesk](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-perform-a-whatsapp-broadcast-using-tiledesk.md)
- [How to set up a webhook for your WhatsApp updates](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-set-up-a-webhook-for-your-whatsapp-updates.md)
- [How to integrate ActiveCampaign with Tiledesk](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-integrate-activecampaign-with-tiledesk.md)
- [How to create WhatsApp Broadcasts](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-create-whatsapp-broadcasts.md)
- [How to Send WhatsApp Messages to Contacts](https://guide.tiledesk.com/apps-and-integrations/whatsapp-business/how-to-send-whatsapp-messages-to-contacts.md)
- [Other integrations](https://guide.tiledesk.com/other-integrations.md)
- [How to connect Tiledesk with Telegram](https://guide.tiledesk.com/other-integrations/how-to-connect-tiledesk-with-telegram.md)
- [How to integrate Facebook Messenger with Tiledesk](https://guide.tiledesk.com/other-integrations/how-to-integrate-facebook-messenger-with-tiledesk.md)
- [Connect Your Tiledesk Bot to Thousands of Apps Using Make.com](https://guide.tiledesk.com/other-integrations/connect-your-tiledesk-bot-to-thousands-of-apps-using-make.com.md)
- [How to Connect Your Bot to Slack](https://guide.tiledesk.com/other-integrations/how-to-connect-your-bot-to-slack.md)
- [Integrate Tiledesk AI Agent with Zendesk Ticketing](https://guide.tiledesk.com/other-integrations/integrate-tiledesk-ai-agent-with-zendesk-ticketing.md)
- [Voice Feature Overview](https://guide.tiledesk.com/other-integrations/voice-feature-overview.md)
- [How to Send WhatsApp Templates via Tiledesk Webhook and HubSpot Workflow](https://guide.tiledesk.com/other-integrations/how-to-send-whatsapp-templates-via-tiledesk-webhook-and-hubspot-workflow.md)
- [How to Retrieve Data from Make.com to Tiledesk](https://guide.tiledesk.com/other-integrations/how-to-retrieve-data-from-make.com-to-tiledesk.md)
- [How to configure the App Book your holiday with a bot](https://guide.tiledesk.com/other-integrations/how-to-configure-the-app-book-your-holiday-with-a-bot.md)
- [Shopify Integration Using MCP Server](https://guide.tiledesk.com/other-integrations/shopify-integration-using-mcp-server.md)
- [Web Integrations](https://guide.tiledesk.com/web-integrations.md)
- [How to install Tiledesk on Shopify](https://guide.tiledesk.com/web-integrations/how-to-install-tiledesk-on-shopify.md)
- [How to install Tiledesk on Prestashop](https://guide.tiledesk.com/web-integrations/how-to-install-tiledesk-on-prestashop.md)
- [How to install Tiledesk on Wordpress](https://guide.tiledesk.com/web-integrations/how-to-install-tiledesk-on-wordpress.md)
- [How to Install the Tiledesk Live Chat Widget on a Wix Website](https://guide.tiledesk.com/web-integrations/how-to-install-the-tiledesk-live-chat-widget-on-a-wix-website.md)
- [How to Install the Tiledesk Live Chat Widget on a BigCommerce Website](https://guide.tiledesk.com/web-integrations/how-to-install-the-tiledesk-live-chat-widget-on-a-bigcommerce-website.md)
- [How to install Tiledesk on Joomla](https://guide.tiledesk.com/web-integrations/how-to-install-tiledesk-on-joomla.md)
- [How to Install the Tiledesk Live Chat Widget on a Magento Website](https://guide.tiledesk.com/web-integrations/how-to-install-the-tiledesk-live-chat-widget-on-a-magento-website.md)
- [How to manage multiple projects](https://guide.tiledesk.com/manage-your-workspace/how-to-manage-multiple-projects.md)
- [How do I invite a teammate?](https://guide.tiledesk.com/manage-your-workspace/how-do-i-invite-a-teammate.md)
- [Creating a Tiledesk Account](https://guide.tiledesk.com/manage-your-workspace/creating-a-tiledesk-account.md)
- [Creating groups](https://guide.tiledesk.com/manage-your-workspace/creating-groups.md)
- [Group assignment and load balancing](https://guide.tiledesk.com/manage-your-workspace/group-assignment-and-load-balancing.md): Configure how conversations are distributed among groups assigned to a department.
- [Creating a department](https://guide.tiledesk.com/manage-your-workspace/creating-a-department.md)
- [Understanding default roles](https://guide.tiledesk.com/manage-your-workspace/understanding-default-roles.md)
- [Manage permissions with custom roles](https://guide.tiledesk.com/manage-your-workspace/manage-permissions-with-custom-roles.md): Custom roles are reusable sets of permissions that you can assign to teammates in your Tiledesk project. They make it simple to update permissions for a large group of project's members all at once.
- [Setting up automatic assignment](https://guide.tiledesk.com/manage-your-workspace/setting-up-automatic-assignment.md)
- [Customize chat widget](https://guide.tiledesk.com/manage-your-workspace/customize-chat-widget.md)
- [Install widget on your website](https://guide.tiledesk.com/manage-your-workspace/install-widget-on-your-website.md)
- [Google Tag Manager: add Tiledesk to your sites](https://guide.tiledesk.com/manage-your-workspace/google-tag-manager-add-tiledesk-to-your-sites.md)
- [Web Widget Accessibility](https://guide.tiledesk.com/manage-your-workspace/web-widget-accessibility.md)
- [Getting started with email ticketing in Tiledesk](https://guide.tiledesk.com/manage-your-workspace/getting-started-with-email-ticketing-in-tiledesk.md)
- [Activities Log](https://guide.tiledesk.com/manage-your-workspace/activities-log.md)
- [Setting up Chat Routing](https://guide.tiledesk.com/manage-your-workspace/setting-up-chat-routing.md)
- [Tiledesk Analytics](https://guide.tiledesk.com/manage-your-workspace/tiledesk-analytics.md)
- [Tiledesk language support](https://guide.tiledesk.com/manage-your-workspace/tiledesk-language-support.md)
- [Canned responses in the agent chat](https://guide.tiledesk.com/manage-your-workspace/canned-responses-in-the-agent-chat.md)
- [Define the Operating Hours](https://guide.tiledesk.com/manage-your-workspace/define-the-operating-hours.md)
- [Manage Your Workspace](https://guide.tiledesk.com/manage-your-workspace/manage-your-workspace.md)
- [Browsing past chats in History](https://guide.tiledesk.com/guides-for-human-agents/browsing-past-chats-in-history.md)
- [Browsing the conversations](https://guide.tiledesk.com/browsing-the-conversations.md)
- [Tag chats and requests](https://guide.tiledesk.com/tag-chats-and-requests.md)
- [How to add internal Notes to conversations](https://guide.tiledesk.com/how-to-add-internal-notes-to-conversations.md)
- [How to send live-chat offline messages by email](https://guide.tiledesk.com/how-to-send-live-chat-offline-messages-by-email.md)
- [Tiledesk Free Live Chat – Right sidebar](https://guide.tiledesk.com/tiledesk-free-live-chat-right-sidebar.md)
- [How to chat with your website visitors using Tiledesk](https://guide.tiledesk.com/how-to-chat-with-your-website-visitors-using-tiledesk.md)
- [How to Update Your Profile](https://guide.tiledesk.com/how-to-update-your-profile.md)
- [How Tiledesk notifications work](https://guide.tiledesk.com/how-tiledesk-notifications-work.md)
- [Setting your availability status](https://guide.tiledesk.com/setting-your-availability-status.md)
- [Importing a Chatbot into Tiledesk Design Studio](https://guide.tiledesk.com/importing-a-chatbot-into-tiledesk-design-studio.md)
- [How to Assign or Add a Teammate](https://guide.tiledesk.com/how-to-assign-or-add-a-teammate.md)
- [How Tiledesk manages Contacts and Leads with its CRM](https://guide.tiledesk.com/manage-your-contacts/how-tiledesk-manages-contacts-and-leads-with-its-crm.md)
- [How to certify your end-users identity](https://guide.tiledesk.com/how-to-certify-your-end-users-identity.md)
- [How Tiledesk support packages work](https://guide.tiledesk.com/support/how-tiledesk-support-packages-work.md)
- [How to contact the support of Tiledesk](https://guide.tiledesk.com/how-to-contact-the-support-of-tiledesk.md)
- [Containerization Support Policy](https://guide.tiledesk.com/containerization-support-policy.md)
- [Service Level Targets (SLTs)](https://guide.tiledesk.com/service-level-targets-slts.md)
- [Support hours](https://guide.tiledesk.com/support-hours.md)
- [Severity definitions](https://guide.tiledesk.com/severity-definitions.md)
- [Data Processing Agreement (DPA)](https://guide.tiledesk.com/security/data-processing-agreement-dpa.md)
- [Tiledesk Sub-processors](https://guide.tiledesk.com/tiledesk-sub-processors.md)
- [Security Measures](https://guide.tiledesk.com/security-measures.md)
- [I forgot my password, what now?](https://guide.tiledesk.com/troubleshooting/i-forgot-my-password-what-now.md)
- [How to access the new Chatbot Design Studio](https://guide.tiledesk.com/how-to-access-the-new-chatbot-design-studio.md)
- [How to set up a Pre-chat Form](https://guide.tiledesk.com/how-to-set-up-a-pre-chat-form.md)
- [Ensure you have the latest Tiledesk version](https://guide.tiledesk.com/ensure-you-have-the-latest-tiledesk-version.md)
- [How to Export a Chatbot from Tiledesk Design Studio](https://guide.tiledesk.com/how-to-export-a-chatbot-from-tiledesk-design-studio.md)
- [Notifications](https://guide.tiledesk.com/notifications.md)
- [Tiledesk email notifications for assigned and unassigned conversations](https://guide.tiledesk.com/notifications/tiledesk-email-notifications-for-assigned-and-unassigned-conversations.md)
- [Configuring push notification in Firefox](https://guide.tiledesk.com/notifications/configuring-push-notification-in-firefox.md)
- [How to configure push notification in Chrome](https://guide.tiledesk.com/notifications/how-to-configure-push-notification-in-chrome.md)
- [Not receiving Tiledesk push notifications in Google Chrome (on Mac)](https://guide.tiledesk.com/notifications/not-receiving-tiledesk-push-notifications-in-google-chrome-on-mac.md)
- [Not hearing Tiledesk push notifications in Google Chrome](https://guide.tiledesk.com/notifications/not-hearing-tiledesk-push-notifications-in-google-chrome.md)
- [Not hearing Tiledesk push notifications in Firefox](https://guide.tiledesk.com/notifications/not-hearing-tiledesk-push-notifications-in-firefox.md)


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