How create WhatsApp Broadcasts

The WhatsApp Broadcasts enables you to send a single, templated message from your WhatsApp Business Account to a large number of contacts at once. This is ideal for sending announcements, marketing promotions, order updates, or event reminders efficiently and at scale.

A key requirement for using this feature is that all messages must be sent using pre-approved WhatsApp message templates. This ensures compliance with WhatsApp's policies and provides a structured, reliable messaging format for your recipients.

To begin creating a broadcast from the left sidebar select the WhatsApp Broadcast menu item and then click on the New broadcast button

In the New broadcast page follow this step

Choose a template

• Locate the "Choose a Template" combo box.

• Click selection button to view all available templates from your linked WhatsApp Business Account.

• Select the appropriate template for your message (e.g., appointment_reminder, health_tip).

Import Contacts from a CSV File

• Click the "Import from CSV" button

• A dialog window will open. Download the sample file by clicking the link for dental_office.csv (or the suggested file name). Use this file as a guide to format your CSV correctly.

1. Prepare your CSV file following the sample structure (note: In the CSV file, the column names have the same name as the placeholders in the template preview). The most important column is phone_number (in international format, e.g., 393331234567 without the + symbol or a leading 0).

2. Upload your CSV file by clicking "Choose File"

Check Fields and Send

After importing the CSV file, check the fields in the Contacts section and then click on the Send broadcast button