How to Use Synchronized Sitemap in Knowledge Base
The Synchronized Sitemap feature allows you to automatically import and maintain an entire sitemap in your Tiledesk Knowledge Base. Once configured, all URLs from the sitemap are continuously synchronized and updated based on the refresh rate you set, ensuring your knowledge base always reflects the latest content from your website.
This feature is ideal for maintaining up-to-date documentation, help centers, blogs, or any website content that changes regularly, without manual intervention.
Key Features
Automatic Synchronization
Continuous updates: URLs are automatically refreshed based on your configured refresh rate
New URL detection: New pages added to your sitemap are automatically imported to the Knowledge Base
Automatic cleanup: URLs removed from your sitemap are automatically deleted from the Knowledge Base
Unified Configuration
Inherited settings: All URLs inherit the same configuration as the parent sitemap
Centralized management: Configure once at the sitemap level, apply to all URLs
How It Works
Initial Import: Tiledesk fetches all URLs from the sitemap and imports them into the Knowledge Base
Continuous Monitoring: Based on the refresh rate, Tiledesk periodically checks the sitemap for changes
Automatic Updates:
◦ Existing URLs are re-crawled and updated with fresh content
◦ New URLs are automatically added to the Knowledge Base
◦ Removed URLs are automatically deleted from the Knowledge Base
Inheritance: All URLs maintain the same HTML tags, RAG tags, and refresh rate as the parent sitemap
Viewing Synced URLs
Once imported, you can:
View all URLs from the sitemap in the Knowledge Base list
See the last sync date and status for each URL
Check individual URL content and metadata
HTML Tags Configuration
Specify which HTML elements to include or exclude during content extraction. Pages are fully rendered and executed in a headless Chromium instance before text extraction, ensuring JavaScript-rendered content is captured correctly.
Extract Tags (Mandatory)
Define the HTML tags from which content will be extracted. <body> is included by default and covers the entire page body.
You can replace or extend it with more specific tags to narrow down the extracted content:
article— main article contentmain— primary page contentdiv.content— a specific div with class "content"
Tip: Using more specific tags instead of
<body>improves AI response quality by reducing noise from unrelated page sections.
Unwanted Tags
Define HTML tags that should be excluded from extraction, even if they fall within an Extract Tag:
Examples:
Unwanted Classnames
Exclude elements by their CSS class name, regardless of the tag type. Useful for removing recurring UI components like banners, sidebars, or cookie notices:
Examples:
RAG Tags Configuration
Add metadata tags to improve AI retrieval and relevance.
What are RAG tags?
RAG tags are labels you can assign to one or more contents in your Knowledge Base to filter which content the AI uses when answering questions.
When a user asks a question, the AI searches only among contents that match the specified tag, ignoring all others.
Example: Suppose you have a Knowledge Base where:
Some contents are imported manually and tagged as
approvedOther contents are generated automatically (e.g. via self-learning) and have no tag
When you perform a question using the tag approved, the AI will only retrieve answers from contents tagged approved — the untagged ones will be completely ignored.
This is especially useful when you want to:
Separate verified content from automatically generated or draft content
Serve different audiences with different subsets of your knowledge base
Ensure the AI Agent only responds using trusted or curated sources
Tag Examples
approvedproduct-documentationpricing-informationtechnical-supportgetting-started
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